Dani F. a11n
Forum Replies Created
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Hi there @marcuscent 👋🏽!
Thank you for reaching out to MailPoet Support!
but when I try to activate the plugin I get a 500 error on all pages across my site.
Could you please try Re-installing / Updating the Plugin via FTP using the latest version and see if it helps?
If it doesn’t, please reach out to your hosting company, they will be able to help you check the server error logs for more info.
Then reach back to us and we’ll try to point you in the right direction.
Cheers!
Hi there @javpb 👋🏽!
Thank you for reaching out to MailPoet Support!
Could somebody please help me with this? I can’t find info about it and I don’t understand what is happening.
Could you please reply with the queries or the CSS snippet that you are using? That might shed some light on this issue.
Cheers!
Hi @cineversailles 👋🏽:!
Thank you for reaching out to us!
That message is related to the MailPoet Sending Service, could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers
Hi there @csigncsign 👋🏽!
Thank you for reaching out to MailPoet Support!
How can I edit everything concerning Mailpoet within my backend with the classic editor and not Gutenberg blocks?
What do you mean exactly to edit everything concerning MailPoet? Our newsletter editor still doesn’t use Guttenberg. The form editor does, if you mean that, it is our only editor.
I hope this helps.
Cheers!
Hi there @microbe 👋🏽!
Thank you for reaching out to MailPoet Support!
It seems indeed like a migration issue, but could you please update first to the latest version of MailPoet and see if the issue disappears? I am asking because we’ve seen similar error messages in previous versions, just in case.
Looking forward to hearing back from you!
Cheers!
Hi there @tinaskrt 👋🏽!
Thank you for reaching out to MailPoet Support!
How can I translate these messages to the matching language?
This is not possible with the MailPoet plugin out of the box.
However, it might be possible with some custom code. If you need help with custom code, you can reach out to someone from Codeable: https://codeable.io (affiliate link).
You’re also welcome to add it as a suggestion here https://feedback.mailpoet.com
Our team will take it into account when discussing new features and improvements for the plugin 🙂
Alternatively, since MailPoet is compatible with some form plugins, you could create your form, for instance with Contact Form7, translate the messages there, and connect it to MailPoet.
Here you can see a list of MailPoet Plugin Integrations
Cheers!
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] sending in pauseThanks!
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Sign up formHi there @kelvindmllc 👋🏽!
Thank you for reaching out to MailPoet Support!
The sign up form only shows half the screen on mobile. It does not slide or goes all the way up.
I think that’s the way they are designed on mobile. How would you like it to be? I am not entirely sure but I might be able to help to some point with some CSS styling.
Cheers!
Hi again Martin,
Thanks for the candid feedback. I will make sure to pass this to our developers.
Cheers
Hi again @ildomandatore 👋🏽,
That’s odd. Can you please try on an incognito (unlogged) session or with a different browser?
Looking forward to hearing back from you!
Cheers
Hi there @helgeros 👋🏽!
Thank you for reaching out to MailPoet Support!
So now is the question, to allow also mailpoet to send with my domain, what should I update my SPF record with?
Are you going to be sending your MailPoet emails with MailPoet Sending Service or with another third-party sending service?
Cheers!
Hi again!
I enabled Troubleshooting mode and disabled everything except mailpoet and the problem persists. Now shows last count 20611 minutes ago.
Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers
Hi again @dromanov31 👋🏽,
I will close this thread now but I would like to recommend you to try with a different captcha method. There are 3 options in MailPoet.
And you can find out more on how to protect your other forms here: Add CAPTCHA to your Website’s Forms
Cheers!
Hi there @ponceeric 👋🏽!
Thank you for reaching out to MailPoet Support!
While troubleshooting on the Mailpoet page, I received an error message stating something about
Oh, could you please reply with the full error message? That might shed some light on this issue.
Looking forward to hearing back from you!
Cheers!
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Not sending emailsHi @multisponsor , I am closing this thread because there’s a duplicate here:
Please reply on that one so that we can keep the communication in one place.
Cheers