Dani F. a11n
Forum Replies Created
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Hi there @koraldon 👋🏽!
Thank you for reaching out to MailPoet Support
No RTL Support in emails is really annoying
Thanks for your candid feedback. RTL is not yet supported on MailPoet.
It would be great if you could upvote this suggestion here on our feedback board: https://mailpoet.canny.io/feature-requests/p/rtl-support
Our team will take it into account when discussing new features and improvements for the plugin 🙂
I have setup a registration form, however it shows it also to users who are already subscribed.
Is it a pop-up or slider form? I am asking, because in that case:
- It won’t show if a user is already logged in and subscribed to any of the form’s lists.
- Or it won’t show either if a user has already subscribed using the same form.
I hope this helps!
Cheers!
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] MailPoet templatesHi there @alexgraphicd 👋🏽!
Thank you for reaching out to MailPoet Support!
So ‘Confirmation’ and ‘Success’ pages have the Single Post template of the theme with related articles and sidebar showing which I don’t want to be there. Is there a way to assign the page template of the theme to all MailPoet pages?
You can customize those pages and select specific pages on your site to be used under
MailPoet > Settings > Basic... tabI hope this helps!
Cheers!
Hi there @time4learning 👋🏽!
Thank you for reaching out to MailPoet Support!
The problem is that when they are done with filling out their information, click the checkbox, and click “Register”, it shows fatal error and doesn’t allow registering.
Mmhh… has the form been created with MailPoet? Could you share more details about the form and the checkbox?
Cheers!
Hi there @johnm243 👋🏽!
Thank you for reaching out to MailPoet Support!
The email with the link to the PDF
Is that email what we call the confirmation email? If that’s the confirmation email maybe the link should just be included in the Welcome Email that is sent after they confirm.
Looking forward to hearing back from you!
Cheers!
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Save Export FormatHi there @johnm243 👋🏽!
Thank you for reaching out to MailPoet Support!
there is no way to save the field format used for the export.
What do you mean exactly by that? What do you want to export?
Please keep us posted, we’ll be glad to keep troubleshooting this issue with you.
Thanks
Cheers!
Hi there @lizlin 👋🏽!
Thank you for reaching out to MailPoet Support!
I’m not sure what went wrong, I did set the button’s link as [activation_link], but the button still doing nothing.
Can you confirm that you have something like this in the button?
Link to image: https://d.pr/i/NOKmCwAnd are you using the latest MailPoet version?
Cheers!
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Mailpoet crashesHi @oceandigitals 👋🏽:!
Thank you for reaching out to us!
I’m sorry to hear you’re having problems with our plugin.
Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers
Hi there @muckaveli 👋🏽!
Thank you for reaching out to MailPoet Support!
If I am getting this right, the error cannot be reproduced with only MailPoet activated.
Have you already contacted the Gutenify team to see if they can shed some light?
I am afraid that we won’t be able to troubleshoot this further if the issue is fixed with a plugin conflict.
Cheers!
Hi there @mrneedle 👋🏽!
Thank you for reaching out to MailPoet Support!
I assume this is a plugin incompatibility with molongui, so I was wondering if it is possible to use some sort of filter or hook to add the correct (guest) author to the generated list of posts in our newsletter.
This is not possible with the MailPoet plugin out of the box.
However, it might be possible with some custom code. If you need help with custom code, you can reach out to someone from Codeable: https://codeable.io (affiliate link).
You’re also welcome to add it as a suggestion here https://feedback.mailpoet.com
Our team will take it into account when discussing new features and improvements for the plugin 🙂
Cheers!
Hi there @zimbo000 👋🏽!
Thank you for reaching out to MailPoet Support!
This is a temporary error that happens when MailPoet could not establish a database connection at that time. It is automatically retried later and doesn’t affect how the plugin works.
Please find more about it here: https://kb.mailpoet.com/article/307-how-to-fix-general-error-2006-mysql-server-has-gone-away
Cheers!
Hi there @gaelleclairfonce 👋🏽!
Thank you for reaching out to MailPoet Support, We currently provide support in English. For now, I’ll be replying in English. You’re welcome to continue in English or I can enter your message into Google Translate, if you’d prefer.
I’ve replied in the other thread so I am closing this ones.
Cheers
Hi there @gaelleclairfonce 👋🏽!
Thank you for reaching out to MailPoet Support, We currently provide support in English. For now, I’ll be replying in English. You’re welcome to continue in English or I can enter your message into Google Translate, if you’d prefer.
Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers!
Hi there @1spirit23 👋🏽!
Thank you for reaching out to MailPoet Support!
I’m sorry to hear you’re having problems with our plugin and thanks for sharing. However, I cannot reproduce that on my test sites.
Can you do the same test on the same site with a different email address?
Please keep us posted, we’ll be glad to keep troubleshooting this issue with you.
Cheers!
Hi @netschmiede24 👋🏽:!
Thank you for reaching out to us!
Since this is a question related to the MailPoet Sending Service and not the plugin, could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers