Not sending emails

  • Resolved MULTISPONSOR

    (@multisponsor)


    3 years, 1 month ago

    Unlike few months ago, mailpoet no longer send emails (or very occasionally):

    Welcome emails, Posts notification, newsletter.

    I then activated the key (free plan/1000 subsc.) but no changes.

    Then I tried to use mailpoet email sender in settings

    Then I unsubscribed and binned the users and re-added it

    In the mean time I flush the cache switching again sending methods and re-subscribe

    Nothing worked so far.

    I noted that in > setting in >send with > send test email work 100% of the times

    But Welcome emails, Posts notification, newsletter > preview > send to email do not work (not in spam either)

    When a new subscriber is added and the email is re-activated, it also doesn’t work, or only sporadically 5% of the times, with my server or mailpoet that requires to confirm subscriptions.

    This still occur with the last updates including WP and no error log / system requirements.

    It doesnt seems to be mentioned by many users so far however clues on what’s going on would be really appreciated. I Have no system issues with any plug in.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter MULTISPONSOR

    (@multisponsor)

    3 years, 1 month ago


    Update

NOW PREVIEW, AND SEND TO EMAIL WORKS ON:

Welcome email: Preview >send to email "Sent when a new WordPress user with the role 

Customer  is added to your site."

EMAIL TO NEW USER - WORKS

NEW ACCOUNT - WORKS

Not sure is becausein case of new uses is accepting to send or because it only works from woocommerce inputs 

PREVIEW AND SEND TO EMAIL - NOT WORKING:

Welcome email: Sent when someone subscribes to the list: Newsletter mailing list 

NOT WORKING

EMAIL TO NEW SUBSCRIBERS - NOT WORKING

EMAIL TO NOTIFY THE ADMIN YES
    Plugin Support Dani F. a11n

    (@danielinhou)

    3 years, 1 month ago

    Hi @multisponsor , I am closing this thread because there’s a duplicate here:

    https://wordpress.org/support/topic/emails-not-sent-for-subscribers-to-a-list-only-for-customer-roles-wc/#post-16804133

    Please reply on that one so that we can keep the communication in one place.

    Cheers

    Thread Starter MULTISPONSOR

    (@multisponsor)

    3 years ago

    I am sorry, I had no reply on the other post – it has been a while:

    I followed the steps you recommend (Server side cron (Linux cron)
    A server-side script that runs frequently to trigger any task of your choice. You can read how to set it up here.) and:

    Preview and sen email – working:

    Welcome email: Sent when someone subscribes to the list: Newsletter mailing list working

    However, I needed to switch to WP mail sender as Mailpoet sender did not work, which may be better as the users need to verify their email before to receive the newsletter.


    Email to the new subscriber – Not working. Tried WP mail sender and Mailpoet sender. No point to have the preview sent if real user can not receive it in any case. Tried 2 emails and checked the spam.

    Any advice much appreciated. Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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