Codemenschen

Dear Carol,

We hope this email finds you well. We are writing to inform you about an important change that will affect the way you access our product. Starting from March 1st, 2023, we will be using a new system to support Giftcard Plugin. To get started with WP-SOFA Chat, simply visit https://wp-sofa.chat/ and register with your email.

Please note that the old ticket system will no longer be in use, and you will need to use the new system-WP SOFA to access our Plugin. This change is necessary to improve our product and ensure that we continue to provide you with the best possible experience.

We understand that this may cause some inconvenience, but we assure you that the new system will provide a faster and more reliable service. We have already updated our website and all relevant documentation to reflect this change.

If you have any questions or concerns, please do not hesitate to contact our Support Team, who will be happy to assist you.

Thank you for your understanding and cooperation.

Thanks & Regards,

Giftcard Support

Hi @mjohnhorning ,

Thanks for your message,

Team will check and get back to you ASAP, thanks

attached screenshot:

https://prnt.sc/hnaGrjRZ6LiG

Hi @melissabruscoli

Sorry for the late message, We will check and get back to you ASAP, thanks.

Hi @huma11 ,

Thanks for your idea, We noted and will try more in the future.

Hi @huma11 ,

Unfortunately, our backend of Plugin doesn’t support the function you mentioned. If you want to custom the functions of plugin, we have provide service, please access the link as attached : https://prnt.sc/9jftoHWK8prZ

Hi @giannis4 ,

There is possible that on your site there is a plugin that conflicts with the plugin gift voucher. Please try deactivate all plugins to check if any plugin is causing the conflict or not