Codemenschen

Hi @soktherat ,

Thank you for reporting this issue. At the moment, the “bank info” field is automatically removing line breaks, so the text ends up appearing on a single line. We’ll review the data handling for this field and update it so that it fully supports multiline text (preserving line breaks and paragraphs).

If possible, could you please share an example of the bank info content you want to display? This will help us test and ensure everything works correctly.

Best regards,

Codemenschen Team

hi @nowgold and @mdnagani

Thank you for contacting us, and we apologize for the delay.

We have a completely separate Live Chat support platform. You can access this platform on the right side under the “Settings” section.

For the best support experience, please use our dedicated support system so we can assist you more effectively.

Thank you for your patience and understanding.

Best regards,
Codemenschen Team

Hi there!

Thank you for reaching out about the PayPal payment issue. I understand that payments are processing successfully but the backend still shows “Not paid” status.

The issue is that you’re missing a success page that handles the PayPal callback. Here’s how to fix it:

Quick Fix:

1. Go to WordPress Admin → Pages → Add New
2. Create a page titled “Voucher Payment Successful”
3. Set the page slug to: voucher-payment-successful
4. Add this shortcode in the content: [wpgv_giftvouchersuccesspage]
5. Publish the page

What this does:
Once PayPal redirects customers back to your site, this page will automatically verify the payment and update the status from “Not paid” to “Paid” in your backend.

Important: The page slug must be exactly “voucher-payment-successful” for the plugin to recognize it.

This should resolve the issue immediately. Let me know if you need any clarification or run into any problems!

Best regards,
Support Team

Hi there!

Thank you for your question about WooCommerce integration with the Gift Voucher Pro plugin.

Regarding your question about Payment Settings – No, there is no WooCommerce payment method option in the plugin’s Payment Settings.

The available payment methods in the plugin settings are:

• PayPal
• Stripe
• Mollie
• MultiSafepay
• Sofort
• Bank Transfer (Per Invoice)

However, the plugin does have WooCommerce integration features, but they work differently:

1. WooCommerce Integration (in General Settings) – This allows customers to redeem gift vouchers on WooCommerce checkout pages
2. Gift Voucher Product Type – You can create gift voucher products in WooCommerce that customers can purchase

The WooCommerce integration is for redemption and product creation, not as a payment gateway for the gift voucher purchase form itself.

If you want to use WooCommerce checkout for gift voucher purchases, you would need to:

1. Enable WooCommerce integration in General Settings
2. Create gift voucher products in WooCommerce
3. Customers purchase through WooCommerce’s normal checkout process

Hope this clarifies the difference!

Hi Hassan,

Thank you for reaching out to us, and our apologies for the delay in getting back to you.

Here are the answers to your questions:

1. Manual Balance Adjustments
This feature is available in the Pro version of our plugin.

2. Importing Existing Coupons as Gift Cards

• If the coupon codes were generated using our plugin, you don’t need to import them — simply install the Pro version, and they will be available automatically.
• If the coupons come from a different plugin, we can assist with manual data import. However, please note that this is a paid service.

3. Compatibility with Existing Coupon Codes
If importing isn’t an option, yes — you can continue using your existing coupon codes alongside our gift card system without conflicts.

4. Input Field Visibility Issue
Unfortunately, the link you provided (https://ladderartspace.com.au/gift-cards/) appears to be inactive or inaccessible, so we couldn’t check directly.
That said, display or styling issues can often be resolved easily. If you purchase the Pro version, we’re happy to provide free assistance with customizing and fixing such display problems.

5. Surcharge for Payment Gateways
The ability to apply payment gateway surcharges (e.g. for PayPal or Stripe) is also available in the Pro version.

For the best support experience, we kindly ask you to continue using the WP Sofa chat, and we’ll make sure to respond as quickly as possible during our working hours.

Thanks again for your interest — we look forward to helping you integrate the gift card system into your store!

Best regards,

Codemenschen Team

Hi @haenaleap ,

Thank you for reaching out — and first of all, we apologize for the delayed response.

Our support team is actively monitoring WP Sofa chat, but it seems your message came in outside of our regular support hours. We’re sorry for the inconvenience this may have caused.

Regarding your question:

At the moment, the Gift Card Pro plugin only supports customizing the length of the automatically generated coupon codes. Unfortunately, it does not currently allow setting a starting number such as #10000.

However, we can help you with this feature in one of two ways:

1. Quick Custom Integration (paid service)
   If this feature is urgent, we can schedule a dedicated task to implement it promptly. This would be a paid service and would take around 4 hours of development.
2. Free Feature Update (within 7–10 business days)
   If you’re not in a rush, we’re happy to include this feature in the upcoming release of the Pro version. The update will be free of charge and is scheduled for release in 7–10 business days.

For the best support experience, we kindly ask you to continue using the WP Sofa chat, and we’ll make sure to respond as quickly as possible during our working hours.

Thanks again for using Gift Card Pro, and we truly appreciate your trust in our premium version!

Best regards,

Codemenschen Team

Hi @haenaleap ,

Thank you for your feedback and for providing the detailed information.

We’ve noted the issue regarding the use of a comma (,) instead of a period (.) in the price format, specifically in the minimum price field and on the PDF receipts.

We will be adding an option that allows users to choose the decimal separator in the plugin settings. However, to ensure this feature works reliably across the system, we will need some additional time for testing and validation.

The update to be released asap.

Thank you for your patience and understanding!

Best regards,

Codemenschen Team