BraveNewCode Inc.

Philipp,

I’ll be happy to help you resolve the issue if you’re still seeing it. What version of WPtouch is the website running at this time? Please note that the currently latest version is 4.3.2.

Regards,

Emilio Rivera,
WPtouch Support

Hi,

Sorry to hear about the trouble you’re having. Please update to the latest version of WPtouch (4.3.2) and to the latest version of Bauhaus (2.0.1) and it should help resolve the issue.

If the issue persists, let us know and we’ll be happy to further investigate.

Regards,

Emilio Rivera,
WPtouch Support

Hi Sarah,

Please update to WPtouch 4.3.2 and it should help resolve the issue.

Regards,

Emilio Rivera,
WPtouch Support

Hi,

Google’s bot is likely being prevented from accessing WPtouch’s
stylesheets and JavaScript. This is most likely due to a robots.txt file
preventing access by Google’s bots to your /wp-content/plugins
directory.

Fix this by adding the following to your robots.txt file:

User-agent: Googlebot
Allow: /wp-content/plugins/wptouch/
User-agent: Googlebot
Allow: /wp-content/wptouch-data/

Regards,

Emilio Rivera,
WPtouch Support

Hi,

You can remove the capitalization and have it rendered as it is by adding the CSS below to Appearance > Customize > Custom CSS, when editing the mobile theme.

.post-page-head-area {
text-transform: none !important;
}

Regards,

Emilio Rivera,
WPtouch Support

Hi,

Please upgrade to version 4.3 of WPtouch. The update includes a fix for this issue.

Regards,

Emilio Rivera,
WPtouch Support

@czlowiek,

It looks like the “sharebar” plugin is conflicting with WPtouch’s menu. The sharebar plugin’s scripts do not load on the homepage, which is why the issue is not seen there. Looking at the plugin and how it adds its hooks, we should be able to disable it in WPtouch Pro, without it affecting its functionality in the desktop theme.

WPtouch Pro includes a feature that will attempt to disable problematic plugins in WPtouch Pro only, and does not affect their functionality in the desktop theme. For plugins that add their hooks in WordPress in a way that prevent them from being disabled via this feature, we can try manually removing their hooks using a child theme in WPtouch Pro.

Though, looking at this plugin, it looks like we should be able to use at least one of the methods to disable it in WPtouch Pro.

@neeoo,

If you’re familiar with using your browser’s error console, preview your site with the preview theme URL in your desktop browser – yoursite.com/?wptouch_preview_theme=enabled and view the error console. Note any errors and see which file the error points to, and what plugin the file belongs to. You can try finding a replacement for the conflicting plugin and see if the replacement does not cause the same issue.

Regards,

Emilio Rivera,
WPtouch Support

1. WPtouch Pro works with most desktop themes out there. If WPtouch (free) is working fine with your current desktop theme, then it is very likely there won’t be any issues with WPtouch Pro, since their codebase is identical.

2. Multi-Ads will only add advertisements to WPtouch Pro themes. However, if you are using another plugin to add ads to your desktop theme, those ads should also appear in WPtouch (free) and Pro.

3. Looking through OneSignal’s documentation, this might be a limitation of that plugin. Load your website on your mobile device and scroll down to the footer area and tap on the link to switch to the “Desktop” theme. Do you see the OneSignal notification bubble there? If not, then it is likely due to the limitation of the notification plugin.

Regards,

Emilio Rivera
WPtouch Support