Mobile/Desktop Switch

neeoo
(@neeoo)

9 years, 8 months ago

For some reason I do not see the mobile/desktop switch on my home page, the home page to my site is not mobile it is desktop, I want it to be mobile.. If I go click on a page or a post I can see the mobile desktop switch but my homepage always stays as a desktop.

Viewing 8 replies - 1 through 8 (of 8 total)

Thread Starter neeoo
(@neeoo)

9 years, 8 months ago

When I go to the other pages with the Desktop/Mobile switch it actually does not work and keeps the pages as mobile.

BraveNewCode Inc.
(@bravenewcode)

9 years, 8 months ago

Hi,

The behavior you describe sounds like a caching issue. If the website is running a caching plugin or system, please make sure it is configured to ignore the WPtouch user agent. You can find the list and detailed instructions in the article linked below.

Configuring cache plugins for WPtouch

Regards,

Emilio Rivera,
WPtouch Support

Thread Starter neeoo
(@neeoo)

9 years, 8 months ago

Hi I followed the instructions but, same problem

I also noticed on WP Super Cache on the plugin tab at the bottom there is an option to enable WPTouch. I enabled it but still no change.

BraveNewCode Inc.
(@bravenewcode)

9 years, 8 months ago

Hi,

Thank you for trying that. If possible, please share the URL of the website in question and we’ll be happy to take a closer look for you.

Regards,

Emilio Rivera
WPtouch Support

Thread Starter neeoo
(@neeoo)

9 years, 8 months ago

Here is the website url, http://newzsentinel.com/

Ambyomoron
(@josiah-s-carberry)

9 years, 8 months ago

For what its worth, I took a look at your site with my android mobile phone. I see the behavior you describe. But I also see a lot of extraneous characters at the bottom of the home page on the left. I cannot help you resolve this, as I am not a support person for the plugin, but I thought you might want to know this.
Thread Starter neeoo
(@neeoo)

9 years, 8 months ago
The plugin was working properly then it stopped working. This is not the only site I have,I have other sites that have the same problem
- This reply was modified 9 years, 8 months ago by neeoo.
BraveNewCode Inc.
(@bravenewcode)

9 years, 7 months ago

@neeoo,

Looking at your site and testing the switch links between mobile and desktop, I do see caching issues. Please double-check that any caching plugin or system is configured per the instructions here – https://support.wptouch.com/support/solutions/articles/5000537668

Also, in WP Super Cache’s settings under the “Plugins” tab, disable the “WPtouch Plugin Support” setting. Save the changes, clear all caches and see if that helps.

Regards,

Emilio Rivera,
WPtouch Support