Antonio Candela

Thanks @guidotg , please keep it enabled and save. Once done, can you please try with both caches disabled?

Hello @sayantansdas ,

Thank you for reaching out.

You could try improve this by excluding Complianz from the cache, we have a guide at this link that it might fits your case: https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins/.

And also, we wanted to provide some context regarding the impact of the consent banner on performance metrics in tools like Lighthouse. Since consent banners typically load after other elements and often occupy a noticeable portion of the screen, especially on mobile devices, they can sometimes influence the results of synthetic performance tests.

It’s important to note that these tests simulate a first-time visitor experience, where the banner is always displayed. In contrast, real-world user data (such as Chrome UX Reports) is less likely to encounter the banner as frequently, as returning visitors may have already provided consent.

While it’s possible to adjust the banner’s size or content to improve performance test scores, we advise prioritizing real user experience. Reducing the size or visibility of the banner could impact usability or clarity, which might affect compliance and user trust.

If you still wish to optimize, one approach is to shorten the consent text and adjust the font size, for example: “To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information.”

We recommend testing any changes to ensure the balance between performance and user experience is maintained.

I hope this helps and clarifies your doubts.

Hello @oninmedia ,

This issue is likely caused by an integration such as ‘Site Kit’, which is currently enabled on your site, being enabled under Complianz -> Integrations. Disabling it should resolve the issue.

However, please note that if you insert the same GTM/Analytics used in Site Kit, you will likely have a double implementation of those, which could ruin your stats. I suggest implementing Analytics in GTM so you can disable Site Kit and handle everything under Complianz.

I hope this helps.
Best regards,
Antonio

Hello @feuerland ,

Thank you for reaching out.

I’m sorry to hear that. Could you please send a video of the issue? This way, I can see specifically what is happening, possibly with the console open and the network tab too, to check if any connections fail. I don’t see anything particular on your homepage, so I would like to understand the situation better.

Thanks in advance. Looking forward to hearing from you.

Hello @napalm80 ,

I am very sorry to hear that. Could you please tell us what went wrong with your experience using our plugin? You could open a support thread so we can assist you in solving any issues or doubts regarding our plugin.

We are committed to helping our community and improving our plugin.

Looking forward to hearing from you soon.

Best regards,
Antonio

Hello @eatse ,

Thank you for reaching out. With your steps, I was able to reproduce the video block, but not the same issue. It might be a caching or priority issue. Can you please try to exclude GreenShift and Complianz from the cache and let us know? For Complianz, we have a guide for that here: https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins/.

In the meantime, if you would like to share the site, it would be appreciated.

Thanks in advance.
Best regards,
Antonio

Hello @stefacchio ,

Thank you for reaching out.

I’m sorry to hear that. Error 500 is usually an error on your backend. Unfortunately, without the debug log, we cannot determine the exact cause. Could you please send it so we can analyze it?

Thanks in advance.

Hello @eugeneormktg ,

Thank you for reaching out.

It seems that the URL provided is not reachable. Could you please share another one so we can check out the behavior with MapSVG? Are you using the free or the commercial version?

Thanks in advance.

Best regards,
Antonio