Hello @dillhausen ,
Thank you for reaching out.
I’m sorry to hear this. Can you please check if this issue is resolved by trying to sync the cookies? You can do this by clicking on “Sync” in Wizard > Consent > Cookiedatabase.org. This should synchronize your cookie list in your backend with the one displayed on the front end.
Please let me know. I remain at your disposal.
Best regards,
Antonio
hi @antoiub ,
no, it does not help!
Strange thing is: the sync button is always disabled when I first run the wizard. After completeing the wizard the first time, I have to go to the sync button again and then it is enabled.
But I managed to sync and the error persists.
Thanks
Edit: here is a screenshot of the automattic part of the wizard: https://hosting196091.ae93c.netcup.net/wp-content/uploads/2025/04/automattic-cookie-in-wizard.jpg
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This reply was modified 1 year, 3 months ago by
dillhausen.
Hi @leonardotamion ,
thanks. I don’t use caching, so #1 did not apply. I followed #2 but still the same, sorry.
Hello @dillhausen ,
Does the cookiedatabase.org section show a language selector? It might be that you are syncing the cookies in the wrong language. A selector usually appears when the site language is first set to English, Complianz is installed, and then switched to another language. Here’s a screenshot for reference: https://prnt.sc/nghUwm_BELGP.
If yes, please select the language in use on the page and click on sync.
Let us know, looking forward to hearing you.
Hi @antoiub and @leonardotamion ,
the language selector shows en and de (German). No matter what I select here, the cookie policy is the same (in German and without the Automattic cookie).
Thanks
Updated to complianz version 7.4.0.1, but problem persists
Hello @dillhausen ,
Apologies for the long wait. We’ve fixed this issue via cookiedatabase.org. Please sync the cookies again to see the changes reflected.
Let us know if everything works as expected!
Hi @antoiub,
thanks for your continued support!
Unfortunately, after new sync with cookiedatabase, the Automattic cookies are still missing in the cookie policy. I even tried to delete all cookies and start the search from scratch, but no success.
I don’t know who set this to resolved, but the issue is still there (see my last reply). I have set it to unresolved again.
Hi @dillhausen ,
After discussing this internally, we’ve confirmed that this cookie is flagged as an administrator cookie, which means it’s only used within the /wp-admin (dashboard) area. It stores a randomly generated anonymous ID and is used for usage tracking, but only if that option is enabled.
Cookies marked as administrator-only are intentionally excluded from showing the Cookie Policy, since they are not accessible or relevant to front-end users. This is expected behavior and nothing to be concerned about; the cookie has no explicit use beyond the admin interface.
I hope this clarifies your doubts. Let us know if you have any other questions!
Best regards,
Antonio
