Antonio Candela

Hi @indexeo,

First of all, our apologies for the delay in getting back to you on this, thank you for your patience.

The good news is we have a guide that resolves exactly this issue (scan getting stuck). It only takes a few clicks: https://complianz.io/website-scan-stuck-at-75/.

I hope this helps.

Best,
Antonio

Hi @efquintana ,

Yes, you can append the following parameter to your URL to bypass the banner during testing: ?cmplz_safe_mode=1

For example: https://yoursite.com/?cmplz_safe_mode=1

That should let you test the page without the consent message getting in the way.

Best,
Antonio

Hi @tom-van-m,

Thanks so much for your patience on this one, we really appreciate it.

In the meantime, we’ve put together a short guide that should resolve the scan getting stuck. It’s just a few clicks: https://complianz.io/website-scan-stuck-at-75/.

I hope this helps.

Best,
Antonio

Hi @wmdekker and @aloenetwork,

First of all, our sincere apologies for the delay in getting back to you on this thread. We want to reassure you that it wasn’t “ghosted”, quite the opposite: we’ve been actively working on it behind the scenes, and we released a fix earlier today specifically aimed at resolving this issue with the wizard and the site scan getting stuck.

We’re really glad to hear that the solution shared by @aloenetwork (via our friends at iubenda support) is already spreading in the meantime – thank you for circling back to share it with the community.

If you run into any further issues, please don’t hesitate to open a new thread and we’ll be on it right away.

Thanks for your patience.

Best,
Antonio

Hi @tom-van-m and @puregraphx ,

Thank you both for reporting this and for your patience.

We are aware of this issue and are actively working on it. It is unfortunately a complex problem that requires us to review and rebuild the relevant part of the codebase from scratch, which takes time to do properly.

We are aiming to release a test build in the comments this month so you can try it out and provide feedback. We will post it here as soon as it is ready.

We sincerely apologize for the inconvenience and thank you for your understanding.

Best,
Antonio

Hello @jamesk2018 ,

Thank you for reaching out.

The feature you’re referring to is “Manage Consent Display Options,” located in Consent Banner > General. By default, it’s set to “Hover on Desktop – Hide on Mobile,” allowing users to revisit their choices. 

If you prefer to remove this option, you can select “Hide Everywhere” from the dropdown menu and click Save. This will make the manage consent tab disappear once cookies are accepted or denied.

I hope this helps.

Best regards,
Antonio

Hi @griotta ,

Thank you for reaching out.

Yes, this is expected behaviour. When Complianz blocks a script prior to consent, it changes the script type from text/javascript to text/plain , this is intentional and is precisely what prevents the script from being executed by the browser before consent is given.

That said, as a general note, aggressive caching can sometimes cause issues with this mechanism. When using LiteSpeed Cache, we generally recommend excluding our parameters from the cache configuration to ensure Complianz functions correctly. You can find all the relevant parameters to exclude by following this guide: https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins/

I hope this helps.

Best,
Antonio

Hi @dillhausen ,

Thank you for reaching out.

Since the cookie policy page is generated by Complianz, it may not automatically inherit all of your theme’s styling. The best way to address this is by adding custom CSS rules to match your preferences. Here is an example that should bring the text size in line with your Impressum page, feel free to adjust the values to your liking:

div#cmplz-document h2 {

    font-size: var(--wp--preset--font-size--x-large);
}

div#cmplz-document p {

    font-size: var(--wp--preset--font-size--custom-1);
}


div#cmplz-document h3 {

    font-size: var(--wp--preset--font-size--large);
}

You can add these rules directly in your theme’s stylesheet.

Best,
Antonio