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Viewing 15 replies - 46 through 60 (of 126 total)
  • Plugin Support anjitha21

    (@anjitha21)

    Hi @thewebsmiths,

    Thank you for reporting this and for your patience while we worked on a fix!

    We’re glad to hear that v7.1.1 resolved the hidden meta fields issue.

    If the plugin is working well for you now, we’d truly appreciate it if you could take a moment to leave us a review — it really helps us grow and motivates the team to keep improving:
    https://wordpress.org/support/plugin/woocommerce-delivery-notes/reviews/

    And as always, if you run into anything else, don’t hesitate to open a new thread. We’re happy to help!

    Thanks again for being part of our community.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @ken63amg

    I understand how frustrating this must be, especially when you’ve explicitly disabled auto-updates.

    Our plugin does not have the ability to force updates on your site. Updates can only occur through WordPress itself or via external mechanisms.

    That said, the issues you experienced after updating (layout, logo, etc.) were known and have been fixed in v7.1.1. If you plan to update again, it should now work as expected.

    If you’re unsure what’s triggering the updates, feel free to share more details about your setup (hosting, plugins, etc.), and we’ll help you narrow it down.

    Thanks,
    Anjitha C

    Plugin Support anjitha21

    (@anjitha21)

    Hi @thewebsmiths

    We are really sorry to hear about your experience after the update.

    Our developers have reviewed the issue, and the problem with meta data showing is now fixed.

    We have released a new version of the plugin today (v7.1.1) with several bug fixed and feature improvements.

    We suggest you to update the plugin to the new version and check if everything works for you.

    If you still face any issues, feel free to share all details and we’ll be happy to assist further.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @guldstrand ,

    The plugin is fully translation-ready, so all translatable strings should be available through standard translation tools.

    We recommend updating to the latest version (v7.1.1) and then checking again, as several improvements and fixes have been included.

    In the meantime, could you also share:

    • The translation plugin you’re using (e.g., Loco Translate, WPML, Polylang)
    • A few specific examples of the words/phrases that are not translatable
    • Where exactly these appear (invoice, email, etc.)

    This will help us verify whether those strings are missing translation hooks or need further adjustments.

    Looking forward to your response.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @mattinventive

    There was an update in our plugin. We are sorry for the inconvenience caused.

    Also, several bugs reported were fixed in the new release (v7.1.1). You can check updating the plugin to this version.

    Here are the steps for the template override:

    Open your active theme folder: wp-content/themes/your-theme/
    Create a folder named woocommerce-delivery-notes inside it.

    1. Find the template file you want to change inside the plugin: wp-content/plugins/woocommerce-delivery-notes/templates/
    2. Copy that file into the folder you created in step 2, keeping the same filename
    3. Edit the copied file in your theme — the plugin will use it automatically

    Available template files:

    • invoice.php — Invoice
    • receipt.php — Receipt
    • deliverynote.php — Delivery Note
    • packingslip.php — Packing Slip
    • creditnote.php — Credit Note
    • base.php — Shared layout used by all documents

    Override styles
    Find the CSS file you want to change inside the plugin: wp-content/plugins/woocommerce-delivery-notes/templates/css/

    1. Copy it into your theme, recreating the same folder structure under woocommerce-delivery-notes/css/
    2. Edit the copied file — your styles will be loaded instead of the plugin’s

    Available CSS files:

    • css/style.css — Applies to all documents
    • css/html/style.css — Applies to browser print only
    • css/pdf/style.css — Applies to PDF output only

    Notes

    • If using a child theme, create the folder in the child theme — not the parent
    • The override affects only the live print preview and the document PDF generation. The frontend preview on the admin page isn’t affected.
    Plugin Support anjitha21

    (@anjitha21)

    Hi @lisegssns

    We are really sorry for the inconvenience caused due to the recent update.

    Please note that we have released a new version with several fixes and improvements.

    We suggest you to update the plugin to new version (v7.1.1) and check if everything works on your end.

    In this update, we’ve made an effort to keep the layout closer to the earlier version (v6.0).

    If you still feel something is missing or not customizable as expected, please share more details — we’ll be happy to review it and work on further improvements.

    Thanks again for your patience and understanding.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @wphotographer @pihasurfer

    We are really sorry for the inconvenience caused with the recent update.

    We’ve just released a new version of the plugin that addresses these concerns and also brings several improvements.

    In this update, we’ve made an effort to keep the layout closer to the earlier version (v6.0).

    Please update the plugin to the new version and let us know if everything works perfectly on your end.

    If you still feel something is missing or not customizable as expected, please share more details — we’ll be happy to review it and work on further improvements.

    Thanks again for your patience and understanding.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @clambton29

    We are really sorry for the inconvenience caused with the recent update.

    We’ve just released a new version of the plugin that addresses several concerns and also brings several improvements.

    In this update, we’ve made an effort to keep the layout closer to the earlier version (v6.0).

    We recommend updating the plugin to the latest version (v7.1.1).

    If you still notice any issues after updating, please let us know.

    We’ll prioritise this and help get everything back to normal as quickly as possible.

    Thanks for your patience, and again, apologies for the inconvenience caused.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @mopdog

    I’m really sorry for the experience — I understand how disruptive this must be, especially when it affects both your order workflow and shipping integration.

    From what you’ve described, there were a couple of issues introduced in the recent update, which could explain the behavior you’re seeing.

    We recommend updating the plugin to the latest version (v7.1.1) and then clearing your site and browser cache before checking again.

    Regarding the Stamps.com integration, this may be affected by how the shipping method or order meta is being passed after the update. Once you update to 7.1.1, this should stabilize, but if the issue persists, we’d like to investigate further.

    Could you please share:

    • A screenshot or short video of the issue
    • Your WooCommerce + plugin version
    • Any specific error messages (if visible)

    We’ll prioritise this and help get everything back to normal as quickly as possible.

    Thanks for your patience, and again, apologies for the inconvenience caused.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @ron441241 ,

    I am sorry that you were not able to download the file.

    Please note that we’ve just released a new version of the plugin (v7.1.1) that addresses these concerns and also brings several improvements.

    Please update the plugin to the new version and check if everything is working as expected for you.

    If you still feel something is missing or not customizable as expected, please share more details — we’ll be happy to review it and work on further improvements.

    Thanks again for your patience and understanding.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @hats4heads ,

    Once again, we are really sorry for the inconvenience caused with the recent update.

    We’ve just released a new version of the plugin (v7.1.1) that addresses several concerns and also brings several improvements.

    We suggest you to update to the new version and check if everything is working as expected from your end.

    If you still feel something is missing or not customizable as expected, please share more details — we’ll be happy to review it and work on further improvements.

    Thanks again for your patience and understanding.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @sofiati

    After the recent plugin update, some changes were made to the template structure and hooks. There are extensive options to customize all the elements in the Invoice and other documents.

    We recommend updating the plugin to the latest version which was released today (v7.1.1), as it includes several fixes and improvements—especially for issues related to missing fields, shipping method display, and overall template structure.

    If the issue persists after updating, feel free to share more details, and we’ll help you adjust it accordingly.

    Best regards,
    Anjitha C

    Plugin Support anjitha21

    (@anjitha21)

    Hi @vtpure802

    Please note that we have released a new version of the plugin today (v7.1.1).

    We recommend you to update to the latest version as there were many bug fixes.

    Please check on your end if everything is working as expected after the update.

    If you still feel something is missing or not customizable as expected, please share more details — we’ll be happy to review it and work on further improvements.

    Thanks again for your patience and understanding.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @artankrasniqi1988

    We are really sorry for the inconvenience caused with the recent update.

    We’ve just released a new version of the plugin (v7.1.1) that addresses these concerns and also brings several improvements.

    Please update to the latest version and check if everything is working fine for you.

    If you still feel something is missing or not customizable as expected, please share more details — we’ll be happy to review it and work on further improvements.

    Thanks again for your patience and understanding.

    Plugin Support anjitha21

    (@anjitha21)

    Hi @labels4everything @ll09

    I’m really sorry for the inconvenience caused with the recent update.

    We’ve just released a new version of the plugin (v7.1.1) that addresses these concerns and also brings several improvements.

    In this update, we’ve made an effort to keep the layout closer to the earlier version (v6.0).

    Please update to the new version and check if everything is working as expected from your end.

    If you still feel something is missing or not customizable as expected, please share more details — we’ll be happy to review it and work on further improvements.

    Thanks again for your patience and understanding.

Viewing 15 replies - 46 through 60 (of 126 total)