anjitha21
Forum Replies Created
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Forum: Plugins
In reply to: [Print Invoice & Delivery Notes for WooCommerce] Fees Missing from All PDFsThank you for your message.
Could you please clarify which fees are missing (e.g., shipping, delivery fee, custom fees)?
Also, if possible, share a screenshot of the PDF and the order details so we can better understand the issue.
Regarding your question — yes, due to changes in the latest version, some fee lines (especially from third-party plugins or custom setups) may not appear automatically. In such cases, overriding the template is currently the most reliable way to ensure everything displays as expected.
Here are the steps for the template override:
Open your active theme folder:
wp-content/themes/your-theme/
Create a folder namedwoocommerce-delivery-notesinside it- Find the template file you want to change inside the plugin:
wp-content/plugins/woocommerce-delivery-notes/templates/ - Copy that file into the folder you created in step 2, keeping the same filename
- Edit the copied file in your theme — the plugin will use it automatically
Available template files:
invoice.php— Invoicereceipt.php— Receiptdeliverynote.php— Delivery Notepackingslip.php— Packing Slipcreditnote.php— Credit Notebase.php— Shared layout used by all documents
Override styles
Find the CSS file you want to change inside the plugin:wp-content/plugins/woocommerce-delivery-notes/templates/css/- Copy it into your theme, recreating the same folder structure under
woocommerce-delivery-notes/css/ - Edit the copied file — your styles will be loaded instead of the plugin’s
Available CSS files:
css/style.css— Applies to all documentscss/html/style.css— Applies to browser print onlycss/pdf/style.css— Applies to PDF output only
Notes
- If using a child theme, create the folder in the child theme — not the parent
- The override affects only the live print preview and the document PDF generation. The frontend preview on the admin page isn’t affected.
Please try it from your end and let us know if there are any further questions.
Hi @delucks
This is still possible, but the behavior has changed with the new React-based templates.
Here are the steps for the template override:
Open your active theme folder:
wp-content/themes/your-theme/
Create a folder namedwoocommerce-delivery-notesinside it- Find the template file you want to change inside the plugin:
wp-content/plugins/woocommerce-delivery-notes/templates/ - Copy that file into the folder you created in step 2, keeping the same filename
- Edit the copied file in your theme — the plugin will use it automatically
Available template files:
invoice.php— Invoicereceipt.php— Receiptdeliverynote.php— Delivery Notepackingslip.php— Packing Slipcreditnote.php— Credit Notebase.php— Shared layout used by all documents
Override styles
Find the CSS file you want to change inside the plugin:wp-content/plugins/woocommerce-delivery-notes/templates/css/- Copy it into your theme, recreating the same folder structure under
woocommerce-delivery-notes/css/ - Edit the copied file — your styles will be loaded instead of the plugin’s
Available CSS files:
css/style.css— Applies to all documentscss/html/style.css— Applies to browser print onlycss/pdf/style.css— Applies to PDF output only
Notes
- If using a child theme, create the folder in the child theme — not the parent
- The override affects only the live print preview and the document PDF generation. The frontend preview on the admin page isn’t affected.
Please try it from your end and let us know if there are any further questions.
Hi @lisegssns,
I understand how frustrating this must be.
Our plugin does not have the ability to force updates on your site. Updates can only occur through WordPress itself or via external mechanisms.
If you’re unsure what’s triggering the updates, feel free to share more details about your setup (hosting, plugins, etc.), and we’ll help you narrow it down.
Looking forward for your reply.
Forum: Plugins
In reply to: [Print Invoice & Delivery Notes for WooCommerce] Add Metadata to the PDFYes, this is still possible, but the behavior has changed with the new React-based templates.
Here are the steps for the template override:
Open your active theme folder:
wp-content/themes/your-theme/
Create a folder namedwoocommerce-delivery-notesinside it- Find the template file you want to change inside the plugin:
wp-content/plugins/woocommerce-delivery-notes/templates/ - Copy that file into the folder you created in step 2, keeping the same filename
- Edit the copied file in your theme — the plugin will use it automatically
Available template files:
invoice.php— Invoicereceipt.php— Receiptdeliverynote.php— Delivery Notepackingslip.php— Packing Slipcreditnote.php— Credit Notebase.php— Shared layout used by all documents
Override styles
Find the CSS file you want to change inside the plugin:wp-content/plugins/woocommerce-delivery-notes/templates/css/- Copy it into your theme, recreating the same folder structure under
woocommerce-delivery-notes/css/ - Edit the copied file — your styles will be loaded instead of the plugin’s
Available CSS files:
css/style.css— Applies to all documentscss/html/style.css— Applies to browser print onlycss/pdf/style.css— Applies to PDF output only
Notes
- If using a child theme, create the folder in the child theme — not the parent
- The override affects only the live print preview and the document PDF generation. The frontend preview on the admin page isn’t affected.
Please try it from your end and let us know if there are any further questions.
Thank you so much for your kind words — I really appreciate it!
I’m glad I could help get things sorted for you.
If you have a moment, it would mean a lot if you could share your experience with our plugin by leaving a review here:
https://wordpress.org/support/plugin/woocommerce-delivery-notes/reviews/#new-postYour feedback helps us improve and also assists other users in making informed decisions.
Thanks again for your support!
From what you’ve described, your approach sounds correct. In most cases, if the changes are not reflecting, it could indeed be due to caching. I’d recommend the following checks:
- Clear any site/cache plugin cache (e.g., page cache, object cache)
- Clear your browser cache or try in an incognito window
Additionally, please double-check:
- The folder path is exactly:
wp-content/themes/your-child-theme/woocommerce-delivery-notes/templates/ - The modified files (base.php / invoice.php) are placed inside this folder
- There are no typos in the folder or file names
If the issue persists after this, could you please share a screenshot of your folder structure and confirm which changes you made in the template?
We’ll be happy to take a closer look and help you get this working as expected.
Thanks again for your patience — we’ll make sure this gets sorted for you.
Hi @deerhol3
Thanks for the update.
Since the shipping charge is missing in the actual order (not just the document), this means WooCommerce is not applying it during checkout, and it’s not related to our plugin.
As this seems to happen randomly, it’s most likely caused by something affecting the checkout process.
Please disable our plugin and check if the shipping charge works fine. If it does, the issue might be related to a conflict between our plugin.
Also, regarding the automatic updates — our plugin is not responsible for triggering automatic updates. These are handled by WordPress or your hosting environment.
Could you please provide more details on how you’re receiving these automatic updates, especially since you’re already on the latest version? For example:
- Are you seeing update notifications in the dashboard?
- Or is the plugin updating automatically without any prompt?
This will help us better understand what’s happening on your setup.
Forum: Plugins
In reply to: [Print Invoice & Delivery Notes for WooCommerce] Download creates 403 errorThank you for reaching out.
I tried to replicate the issue on my end using the latest version, but the documents are downloading correctly from the print page. To help us investigate this further, could you please share a few additional details:
- Which document types are giving the 403 error (Invoice, Packing Slip, Delivery Note, etc.)?
- Does the error occur for all orders or only specific ones?
- Could you share a screenshot of the 403 error message?
- Are you using any security plugins (e.g., firewall, access control, hotlink protection) or server-level protections that might block file access?
- If possible, can you check your error logs around the time the error occurs and share any relevant entries?
This information will help us narrow down the cause and assist you more effectively.
Looking forward to your reply.
Hi @kircherc
Thank you for sharing your detailed feedback—we completely understand your frustration.
Our development team is actively reviewing the issues you’ve mentioned, including the logo scaling, font size limitations, and the formatting problems in the “Policies” section. These are being treated as a priority, and we’re working on addressing them.
We’re really sorry to hear that you’ve had to switch to another plugin in the meantime. If you’re open to it, we’d be happy to keep you posted as soon as fixes are released so you can reassess if it meets your requirements again.
We’ll update you right away once we have progress on these issues.
Thank you for your patience.
Hi @kulwindermacron,
Thank you for reporting this issue.
We have escalated this issue regarding the currency symbol to our developer and they are actively working on it.
Regarding the extension, you can use the steps to override the template and add custom functionality.
Open your active theme folder:
wp-content/themes/your-theme/
Create a folder namedwoocommerce-delivery-notesinside it- Find the template file you want to change inside the plugin:
wp-content/plugins/woocommerce-delivery-notes/templates/ - Copy that file into the folder you created in step 2, keeping the same filename
- Edit the copied file in your theme — the plugin will use it automatically
Available template files:
invoice.php— Invoicereceipt.php— Receiptdeliverynote.php— Delivery Notepackingslip.php— Packing Slipcreditnote.php— Credit Notebase.php— Shared layout used by all documents
Override styles
Find the CSS file you want to change inside the plugin:wp-content/plugins/woocommerce-delivery-notes/templates/css/- Copy it into your theme, recreating the same folder structure under
woocommerce-delivery-notes/css/ - Edit the copied file — your styles will be loaded instead of the plugin’s
Available CSS files:
css/style.css— Applies to all documentscss/html/style.css— Applies to browser print onlycss/pdf/style.css— Applies to PDF output only
Notes
- If using a child theme, create the folder in the child theme — not the parent
- The override affects only the live print preview and the document PDF generation. The frontend preview on the admin page isn’t affected.
Hi @deerhol3,
Thank you for reaching out!
Just to clarify — our plugin (Print Invoice & Delivery Notes for WooCommerce) only displays the order data that WooCommerce records at the time of checkout.
So if shipping isn’t appearing on the invoice, it’s likely that shipping wasn’t added to those orders during the checkout process itself, rather than a display issue with our plugin.
That said, we’d like to help you narrow this down. Could you please let us know:
- When you check those affected orders directly in WooCommerce (WooCommerce → Orders), is the shipping charge missing from the order details there too?
- Are those orders placed by guests or logged-in customers?
- Do any of those orders use a coupon that might offer free shipping?
- Which version of our plugin are you currently using?
This will help us determine whether this is a WooCommerce shipping configuration issue or something related to our plugin.
Looking forward to your response!
Forum: Plugins
In reply to: [Print Invoice & Delivery Notes for WooCommerce] Added delivery note fieldsHi @antonic93 ,
Thank you for sharing the plugin details — that’s really helpful!
We’d also like to ask you to please update the plugin to the latest version (v7.1.1), as we recently released it with several bug fixes that may address this issue.
Once updated, could you test again and let us know if the extra fields from WooCommerce B2B Sales Agents are still appearing on your delivery note?
If the issue persists after updating, please do let us know and we’ll investigate further with the plugin details you’ve provided.
Thank you for your patience!
Hi @vtpure802 ,
Just checking in — you mentioned you’d be updating to v7.1.1 today (Monday).
Were you able to update, and is everything working as expected now?
Please do let us know how it goes so we can mark this resolved if the issue is fixed, or dig deeper if anything is still not right.
Hope it all went smoothly!
Hi @wphotographer and @pihasurfer,
Thank you for the kind words — and completely understand the frustration.
You’re right that v7.1.1 is a significant architectural change, and unfortunately the old
yourtheme/woocommerce/print-order/print-content.phpoverride path is no longer used.The good news is that v7.0 does support full template overrides — just via a new path and new files.
Here are the steps for the template override:
Open your active theme folder:
wp-content/themes/your-theme/
Create a folder namedwoocommerce-delivery-notesinside it- Find the template file you want to change inside the plugin:
wp-content/plugins/woocommerce-delivery-notes/templates/ - Copy that file into the folder you created in step 2, keeping the same filename
- Edit the copied file in your theme — the plugin will use it automatically
Available template files:
invoice.php— Invoicereceipt.php— Receiptdeliverynote.php— Delivery Notepackingslip.php— Packing Slipcreditnote.php— Credit Notebase.php— Shared layout used by all documents
Override styles
Find the CSS file you want to change inside the plugin:wp-content/plugins/woocommerce-delivery-notes/templates/css/- Copy it into your theme, recreating the same folder structure under
woocommerce-delivery-notes/css/ - Edit the copied file — your styles will be loaded instead of the plugin’s
Available CSS files:
css/style.css— Applies to all documentscss/html/style.css— Applies to browser print onlycss/pdf/style.css— Applies to PDF output only
Notes
- If using a child theme, create the folder in the child theme — not the parent
- The override affects only the live print preview and the document PDF generation. The frontend preview on the admin page isn’t affected.
To help you migrate faster, could you share what specific customizations you had in your old
print-content.php?If you can share the file (or describe the changes), we can point you to exactly which new template file to edit and how to replicate those changes in v7.1.1
Apologies again for the disruption — we want to make sure you can get back to a fully customized setup.
Hi @dongreen,
Thank you for reaching out!
Could you please make sure you are on the latest version of the plugin (v7.1.1)?
We have addressed several issues in this release, and it may resolve the discount display problem as well.
If you are already on v7.1.1 and still facing this issue, could you please let us know how the discounts are being applied to the products?
For example, are you using WooCommerce’s built-in coupon/discount system, or a third-party plugin for discounts?
If you are using any plugin, please share the plugin name and we will investigate further.
Looking forward to your response!
- Find the template file you want to change inside the plugin: