anjitha21

Hi @churpiindia

Thank you for reporting this issue.

We have escalated this to our development team and they are working on a fix.

This will be addressed in an upcoming update planned for release soon.

Please let us know if you have any further questions.

Hi @eecwrmed

Hi,

Thank you for reaching out.

By default, the invoice displays the discount amount, but it does not include the coupon code. Since you’re using Extended Coupon Features for WooCommerce PRO, the coupon data is being applied correctly, but displaying it on the invoice requires a small customization.

To include the coupon code, you will need to override the invoice template and add the relevant code manually.

Here are the steps for the template override:

Open your active theme folder: wp-content/themes/your-theme/
Create a folder named woocommerce-delivery-notes inside it

1. Find the template file you want to change inside the plugin: wp-content/plugins/woocommerce-delivery-notes/templates/
2. Copy that file into the folder you created in step 2, keeping the same filename
3. Edit the copied file in your theme — the plugin will use it automatically

Available template files:

• invoice.php — Invoice
• receipt.php — Receipt
• deliverynote.php — Delivery Note
• packingslip.php — Packing Slip
• creditnote.php — Credit Note
• base.php — Shared layout used by all documents

Override styles
Find the CSS file you want to change inside the plugin: wp-content/plugins/woocommerce-delivery-notes/templates/css/

1. Copy it into your theme, recreating the same folder structure under woocommerce-delivery-notes/css/
2. Edit the copied file — your styles will be loaded instead of the plugin’s

Available CSS files:

• css/style.css — Applies to all documents
• css/html/style.css — Applies to browser print only
• css/pdf/style.css — Applies to PDF output only

Notes

• If using a child theme, create the folder in the child theme — not the parent
• The override affects only the live print preview and the document PDF generation. The frontend preview on the admin page isn’t affected.

Hi @eecwrmed

Thank you for reaching out.

To better understand what’s causing the metadata (is_line_exempted: 1) to appear on the invoice, could you please share a bit more information:

• A screenshot of the invoice showing where this text appears
• Whether this is happening on all orders or only specific ones
• Your WooCommerce version and Print Invoice plugin version
• Confirmation if you’re using any custom templates or overrides

Since you mentioned you’re using Avalara AvaTax, it’s possible that this metadata is being added at the order/item level and is getting picked up in the invoice output.

Once we have the screenshot and details, we’ll be able to guide you more precisely.

Looking forward to your reply.

Hi @justinkiawah @giannisdigitup

Thank you for sharing the screenshots and the detailed steps you followed.

Regarding your main concern about losing all custom markup and the wcdn_order_info_fields hook — you’re absolutely right. That hook was used in version 6.0 and is no longer available in version 7.1.1 due to the template refactor. This is why your previous customizations are no longer being applied.

If you still have your version 6 overridden template files, please share them with us.

We can help you map the old hook-based customization to the new template structure in version 7 and guide you on exactly where to insert your custom code.

Looking forward for your reply.

Hi @bclamagirand

Thank you for taking the time to explain the issue in detail — I can see why this is frustrating, especially since everything was working smoothly for you in version 6.

With the changes introduced in version 7.1.1, the template structure has been updated.

Here are the steps for the template override:

Open your active theme folder: wp-content/themes/your-theme/
Create a folder named woocommerce-delivery-notes inside it.

1. Find the template file you want to change inside the plugin: wp-content/plugins/woocommerce-delivery-notes/templates/
2. Copy that file into the folder you created in step 2, keeping the same filename
3. Edit the copied file in your theme — the plugin will use it automatically

Available template files:

• invoice.php — Invoice
• receipt.php — Receipt
• deliverynote.php — Delivery Note
• packingslip.php — Packing Slip
• creditnote.php — Credit Note
• base.php — Shared layout used by all documents

Override styles
Find the CSS file you want to change inside the plugin: wp-content/plugins/woocommerce-delivery-notes/templates/css/

1. Copy it into your theme, recreating the same folder structure under woocommerce-delivery-notes/css/
2. Edit the copied file — your styles will be loaded instead of the plugin’s

Available CSS files:

• css/style.css — Applies to all documents
• css/html/style.css — Applies to browser print only
• css/pdf/style.css — Applies to PDF output only

Notes

• If using a child theme, create the folder in the child theme — not the parent
• The override affects only the live print preview and the document PDF generation. The frontend preview on the admin page isn’t affected.

Regarding the currency symbol showing as “EURO” instead of “€”, this is already a known issue in the current version, and our developers are actively working on a fix.

Similarly, the date format displaying in US format instead of the expected DD-MM-YYYY has been escalated to the development team so that it respects your site’s regional settings.

We truly appreciate your feedback, as it helps us improve the plugin, and I’m here to assist you further if you’d like help with the anything further.

Hi @chrisbdm

Thanks for the detailed explanation.

I tired to replicate this issue on my end, however, the PDFs attached to emails seems to be correct.

Please let me know where you are using coding to make words bold. A screenshot of the settings and screenshot of the invoice will be helpful to identify the correct issue.

Looking forward for your reply.

Hi @wesb2023

Hi there,

Thanks for sharing such a detailed explanation — that really helps narrow things down.

From what you’ve described, this does sound like a plugin conflict scenario, especially since the issue disappears when both our plugin and Mailchimp for WooCommerce are disabled. The behavior you’re seeing (order processed successfully in the background, but an error shown at checkout) typically points to something interrupting the final response after payment is completed.

To be transparent, our plugin does not interact with the checkout/payment process directly, so it shouldn’t create or duplicate orders on its own.

Please check your WooCommerce → Status → Logs (and server error logs) for any fatal errors around the time of checkout. You can share the error with us so it can help pinpoint where the failure occurs.

Please temporarily disable all plugins except WooCommerce and our plugin, and then try placing a test order. If the issue still occurs, it could be related to our plugin, and we’ll investigate further.

Next, enable the other plugins one by one, testing the checkout each time. This will help identify which specific plugin is causing the conflict.

Please try this on your end and let us know the results, we will check it further.

Hi @delucks

This is still possible, but the behavior has changed with the new React-based templates.

Here are the steps for the template override:

Open your active theme folder: wp-content/themes/your-theme/
Create a folder named woocommerce-delivery-notes inside it

1. Find the template file you want to change inside the plugin: wp-content/plugins/woocommerce-delivery-notes/templates/
2. Copy that file into the folder you created in step 2, keeping the same filename
3. Edit the copied file in your theme — the plugin will use it automatically

Available template files:

• invoice.php — Invoice
• receipt.php — Receipt
• deliverynote.php — Delivery Note
• packingslip.php — Packing Slip
• creditnote.php — Credit Note
• base.php — Shared layout used by all documents

Override styles
Find the CSS file you want to change inside the plugin: wp-content/plugins/woocommerce-delivery-notes/templates/css/

1. Copy it into your theme, recreating the same folder structure under woocommerce-delivery-notes/css/
2. Edit the copied file — your styles will be loaded instead of the plugin’s

Available CSS files:

• css/style.css — Applies to all documents
• css/html/style.css — Applies to browser print only
• css/pdf/style.css — Applies to PDF output only

Notes

• If using a child theme, create the folder in the child theme — not the parent
• The override affects only the live print preview and the document PDF generation. The frontend preview on the admin page isn’t affected.

Please try it from your end and let us know if there are any further questions.