Amir

Dear @hobbiasztalos

As mentioned in this support request by another user, this issue is due to your site’s cache. To resolve it, click on WP Rocket – Clear Cache in the admin bar to clear your site’s cache and fix the issue.

If your problem persists after clearing the cache, go to Settings – WP Rocket – File Optimization and enter /wp-content/plugins/wp-statistics/assets/js/tracker.js in the Excluded JavaScript Files field to resolve your issue.

Your feedback is valuable to us, and we will definitely take the other points you mentioned into consideration in future updates.
Regards,

Hi @hobbiasztalos

We apologize for any inconvenience caused.

This issue is likely due to the caching plugin.
Please completely clear your site’s cache and also check through the following guide to ensure that the WP REST API is not restricted.
Step-by-Step Guide to Troubleshoot Tracker

Please review the items in the guide and let us know the results.
Best regards.

Hi @wpnoobzz

Thank you for opening this thread.

Please let us know the time frame for the Google Ads statistics. It is important that the data being compared is in the same time zone and time period.

In the plugin, “Visitors” refers to users who have entered your site, while “Views” indicates the number of pages viewed by those users. For example, one Visitor may only view one page, while another Visitor may view several pages on your site. Therefore, the gap between Visitors and Views in the plugin is natural.

Additionally, we do not record visits made by bots, etc. You can enable the Log Record Exclusions option in Settings – Filtering & Exceptions to see the daily statistics of excluded visits in the Exclusions menu.

We do not have any connection with Google Ads statistics. However, by enabling Bypass Ad Blockers in the settings, we can record the visit statistics of users who use ad-blocking extensions like uBlock or DNS services that block ads and trackers.

I hope this can be helpful to you. If you have any further questions or need assistance, please let me know, and I will be happy to help.

Regards,

Hi @cooperator_jr

Please provide the message that is recorded in the Tracker Error section under the Settings – Maintenance path.

Also, please click on the Factory Reset option in the same path once to reset the plugin settings to their default, and then check whether the visit is being recorded or not.

We are glad that your problem has been resolved. If you need any assistance, please let us know.

Please check if the Referrer Spam Blacklist option in the Settings – Data Sources path is enabled. Also, update the Refresh Blacklist Data by clicking on Update in the same section.

Additionally, in the Robot List in the Settings – Filtering & Exceptions path, enter the name “Amazon Bot”.

Hi @fkane

Thank you for opening this thread.

In Client Side Tracking, you can manage the check times and the sending of online requests from the user’s side using the wp_statistics_reset_user_online_time and wp_statistics_js_check_time_interval filters.

The link below provides complete explanations and sample codes required for this.
Customizing User Online Status Intervals

I hope this can be helpful to you. If you have any questions, please let us know so we can guide you.
Regards,

We are glad to hear this.

Whenever you have a problem or question, please ask us.
Regards,