Amir
Forum Replies Created
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I hope you’re doing well. I just wanted to follow up and ask if you’ve been able to test the suggested steps. Were you able to identify any plugin conflicts, or did updating the plugins and clearing the cache resolve the issue for you?
If the problem persists, could you please share the list of installed plugins? You can easily do this by going to Tools – Site Health – Info and clicking on Copy site info to clipboard. This will help us better understand your setup and provide further assistance.
Thank you!
Best regards,Dear @lodree
Thank you for the update and for following the suggested steps.
We’re currently analyzing data across several websites, and so far, client-side tracking generally provides more accurate data, while server-side tracking can sometimes inflate view counts. This difference often comes from how caching, bots, and ad blockers affect each method.
Also, please go to Statistics – Settings – Filtering & Exceptions and check the URL Exclusions section. Make sure that both Excluded RSS Feeds and Excluded 404 Pages are enabled. On the server side, some bots and crawlers can bypass detection and visit these pages, which may lead to higher view counts compared to client-side tracking.
We’re continuing to investigate this to ensure your tracking setup is as accurate as possible.
Sincerely,Dear Johan,
I’m really sorry to hear about the issues you’ve run into.
We always do our best to ensure the plugin works smoothly and provides accurate reports, but sometimes conflicts with other plugins, especially caching ones, can cause problems that are beyond our control.
After looking into your case, we noticed you’re using a caching plugin. To fix this, it’s important to clear your cache after every update, so the new Tracker file can replace the old one, allowing the stats to be logged correctly.
We’re actively working on improving how these scenarios are handled in future updates to minimize such conflicts and make everything run as smoothly as possible.
Again, I’m truly sorry for the inconvenience, and I’ll personally reach out to you via our dedicated support soon to make sure we resolve this and prevent it from happening again.
Thank you so much for your patience and understanding, we really appreciate it.
Sincerely,We apologize for the delay in our response.
This issue is due to a conflict with another plugin, which results in the widget not displaying correctly or causing the following errors.
Please make sure to clear the cache of your site and browser completely after updating to the latest version, and check which plugin is causing the conflict by disabling other plugins.
We are also investigating this issue and will fully resolve it in future versions.
Thank you for your patience.
Dear @j1nakayama @jonfabritius @u3aredcliffe
We have identified an incompatibility between WP Statistics v14.10.1 and WordPress v6.5.5. Our development team is actively working on a resolution, which we plan to include in an upcoming release.
In the meantime, we recommend ensuring that WordPress and all plugins remain up to date, as updating WordPress will resolve this issue.
Additionally, if you prefer not to update WordPress right away, you can temporarily resolve the issue by disabling the “View Stats in Editor” option. To do this, navigate to Statistics > Settings > Display Options. This will prevent the error from displaying until we release a complete fix in the next minor update.
We sincerely apologize for any inconvenience this may have caused and appreciate your continued support and understanding.
Best regards,We are glad to hear that your issue has been resolved.
If you have any questions or problems at any time, please let us know so we can assist you.
Forum: Plugins
In reply to: [SlimStat Analytics] Why you set CookiesHi @gj2020
When the “Set Cookie” option in our settings is enabled, our plugin sets only one cookie, named
slimstat_tracking_code. If this option is disabled, no cookies are generated or stored by our plugin.The cookies you are observing are most likely being set by other plugins or third-party services integrated with your site.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,It appears that this issue may be caused by a conflict with another plugin. To help us further diagnose the problem, could you please open your browser’s console and check for any errors that might be occurring in the WordPress dashboard?
Here’s how to do it:
- Google Chrome/Firefox: Right-click on the dashboard and select Inspect, or press
Ctrl + Shift + I(orCmd + Option + Ion Mac), then go to the Console tab.
After opening the console, refresh the dashboard and look for any error messages. If you see any, please share them with us, making sure to remove any sensitive information before doing so.
Thank you for your cooperation, and we look forward to resolving this for you!
Regards,We are glad that your issue has been resolved.
If you have any questions or problems at any time, feel free to ask us. We are here to help you.
Hi @gregf
I wanted to let you know that we’ve just released version 14.10.1, which includes several enhancements and bug fixes. In this version, we have addressed the Chart JS issue and made improvements to it.
Please proceed with updating the plugin, and if you encounter any problems, let us know so we can investigate further.Regards,
I wanted to let you know that we’ve just released version 14.10.1, which includes several enhancements and bug fixes.
In this version, the issue with the online users page link in the Overview widget has been resolved, and improvements have been made to the UI/UX of visitor information.
Thank you for your feedback.
Regards,It seems that you are using a caching plugin, and after updating the plugin, the new files have not been refreshed.
Please clear the cache of your site completely in the caching plugin and check again.
Also, please let us know which caching plugin you are using, and if possible, exclude our plugin from being cached.
Additionally, please provide the exact address of your site.
Regards,Please change the date filter in the top right corner for the Daily Traffic Trend widget and test with different dates to see if any statistics are displayed.
While checking, open the developer tools in your browser, then go to the Network tab to monitor the request being sent and check its status and response.
Also, please click on the “Daily Traffic Trend Report” link and check what statistics the chart shows for different dates on the new page.
Additionally, let us know if your issue is only related to this chart or if there are problems in other sections as well.
Regards,
Hi @gj2020
Since you have also created another support request at the link below, and this thread and the user’s issue have been resolved, let’s address the problem in that ticket together.
https://wordpress.org/support/topic/no-info-detailed-statistics-on-search-engine-referrals-page/Sincerely,
Hi @gj2020
Thank you for opening the thread.
Please check in Statistics – Settings – General under the Search Engine Tracking section to ensure that search engine tracking is enabled. If it is not enabled, activate the ones you want so that the statistics are recorded and displayed to you in the relevant section.
If some items are enabled and you have visitor from search engines, please open the Web Developer Tools by pressing the Ctrl + Shift + I shortcut and send us the errors displayed in the Console tab on Search Engines page.
Regards,
- Google Chrome/Firefox: Right-click on the dashboard and select Inspect, or press