Amir
Forum Replies Created
-
This section only displays the models of recognized devices, and unrecognized devices are not included in the statistics.
To view the statistics details of each page, go to the Post Types menu. On this page, click on the “View analytics” option for the post or page whose statistics details you want to see, to display more details about page views.The numbers you see next to each device model in the “Top Device Models” section do not show how many total views were made from that device. Instead, those numbers represent the unique number of people who visited your website using that specific device model.
For example, let’s say your website had 10 total visitors so far:
- 5 different people visited using an iPhone
- 3 different people visited using a Samsung Galaxy S22
- 2 different people visited using an iPad
So for iPhones, the number would be 5 because there were 5 unique visitors using an iPhone, even if some of them visited multiple times. The number just counts each person only once per device model they used.
I hope I was able to answer your question.
Hi @bhzheng,
“Top Device Models” shows the most popular device models (phones, tablets, etc.) used by visitors on your WordPress website. For example, it may show that the iPhone, Samsung Galaxy S22, and iPad are the top 3 device models visiting your site.
Please let me know if you have any further questions or need assistance.
Regards,Dear @haalhaal1,
If you have enabled the option “Administrator” under Settings – Filtering & Exceptions – User Role Exclusions, visits made while logged in as an administrator won’t be recorded. Please check if this option is enabled, as it might be the reason why your visits are not being registered.
Additionally, if you are using ad blockers such as uBlock extensions or DNS services that block Ad + Trackers on your mobile or other devices, it’s possible that tracking statistics may not be recorded. Please ensure that such ad blockers are disabled while accessing your website to accurately track visits.
Best regards,
Cron Jobs in WordPress are request-based. This means that whenever a user accesses the website, WordPress checks if it’s time to run any cron jobs. If the time has come, the respective task or operation is executed.
However, if your website has low traffic, Cron Jobs may be executed with significant delays. In this case, you can use Cron Job management plugins like WP Cron Control or implement Cron traditionally through the server’s command line.
For further information, you can refer to these link:
https://easyengine.io/tutorials/wordpress/wp-cron-crontab/Please let me know if you have any further questions or need assistance.
Regards,Hi @haalhaal1
Thank you for reaching out. We have investigated the issue on various devices and did not encounter such a problem. Could you please provide more details on which specific pages you are experiencing this issue with?
Please let me know if you have any further questions or need assistance.
Regards,We also tested the above code using Cron, and there were no issues. Please make sure there are no problems with your WP Cron in WordPress.
Hi @motivmedia
I tested the code you sent, and it works correctly, enabling and disabling the GeoIP Collection option without any issues. However, you can use the code below to download.
\WP_STATISTICS\GeoIP::download('country', "update");Please let me know if you have any further questions or need assistance.
Regards,Hi @maxsoloway,
Thank you for your response.
The reason for this issue is the use of the IP mechanism for distinguishing visits in our plugin, which can cause such cases in some instances. Considering this problem, we are in the process of changing the mechanism to Device Unique ID to resolve this issue.
Currently, you can enable the “Hash IP Addresses” option in the Settings – User Data Protection section. In this mode, users’ IP addresses, along with their User Agents, are hashed, and a unique key is generated for them, which helps to some extent in resolving this issue. Also, keep in mind that visitors on your website’s homepage or login page haven’t entered your site yet, so we can’t store their Nicknames.
Once we have implemented and tested this new system, and released an updated version of the plugin, I will let you know through this support channel.
Thank you for your patience while we work to resolve this issue.
Regards,
Hi @maxsoloway
Thank you for following up on this issue.
Could you please confirm whether all the visits in the various screenshots you sent were made by you, or if other individuals also use your IP address? For example, are you using a VPN with a dedicated IP address?
Regards,
Hi @toengel,
Thank you for reaching out to us!
In response to your questions:
1. This email is to notify you that there were no old data records to be purged. It lets you know that the plugin checked for stale data but found none that needed purging.
2. To stop receiving these emails, you can go to Settings – Admin Notifications and disable the “Database Pruning Alert” option.
Please let me know if you have any further questions or need assistance.
Regards,Hi @micke123
Based on the image below, it seems there shouldn’t be any issue with your website. Please review your site in Incognito Browser mode.
The only settings our plugin can affect on the front end are the “Visits in Single Pages” and “Show Stats in Admin Menu Bar” options.
Please check this without being logged in to the admin panel. According to our investigation, there shouldn’t be any problem.
Regards,
Hi @paulrosee,
It’s strange, it should work correctly! Please go to Settings – Restore Default Settings once and reset the settings to their defaults, then test this again.
Hi @micke123
Please deactivate the “Visits in Single Pages” option in WP Statistics – Settings – Basic Tracking and check if the issue has been resolved or not.
Regards,
Hi,
What theme and version of WordPress are you using?
Could you please check the browser console and the WordPress debug.log file for any errors related to this issue with quotation marks rendering incorrectly? If there are any errors being logged, please share the error messages or relevant excerpts from the logs. This information can provide useful clues to help identify the root cause of the problem.
Also, please provide a screenshot of the settings you have configured under Settings – Basic Tracking Options so that we can examine this issue more closely.
Thank you for your patience and cooperation!
