Amir
Forum Replies Created
-
Hi @htech9193
Thank you for bringing this issue to our attention.
This issue has been referred to the technical team and will be fixed in next versions.
We appreciate your patience.
Regards,Hi Glenn,
Thank you for opening the thread.
Recently, Google no longer sends the search keywords when referring users to a website. As a result, we are currently unable to track these keywords, and this feature has been removed.
Please let me know if you have any further questions or need assistance.
Regards,Hi @james616616
Since your site is a clone of a site on wordpress.com and our plugin cannot be installed there, it seems that this limitation still exists in the code or database after installation on another host. Please follow up on this issue with wordpress.com support to identify exactly where the limitation has been imposed, and then resolve it so that the plugin can be installed.
Additionally, you can install a new WordPress instance from scratch and only export the content and others from your site on wordpress.com to resolve this issue.
Please let me know if you have any further questions or need assistance.
Regards,Since it is not possible to install our plugin on wordpress.com, probably due to the transfer from there to another host, this limitation still exists. There’s likely a limitation or incompatibility key in the
wp_optionstable causing this issue.Please execute the following query in your database to find and remove this restriction:
SELECT * FROM wp_options WHERE option_value LIKE '%wp-statistics%'After running this query, locate the relevant restriction and remove it. This should allow you to install our plugin on other hosts.
We hope this helps you resolve the issue.
Regards,Hi @james616616
Thank you for opening the thread.
Can you install or manage other plugins?
Was your site a clone of another site on a different service that you have recently migrated to this host? For example, did you move a site hosted on wordpress.com to another host?
Also, please let us know your WordPress and PHP versions.
Regards,
Hi @gortolland
You need to get the API Key through your user panel on the gateway’s website. Please contact OVH support to receive it.
After get the API Key, go to SMS – Settings – SMS Gateway, select ovh.com for the Choose the Gateway option, and fill in the other fields according to your information.
Regards,
Thank you for the detailed explanation.
Please send us your website address and let us know if you use a CDN like Cloudflare services, or if your hosting has such default tools enabled?
In the development version, we have added this table for output in the Data Export section in this commit. In the next release, the ability to export this table will also be available to you.
Additionally, in future updates, we will completely database refactoring to provide you with better and more comprehensive outputs and reports.
Regards,Hi @dirkargyle
In the wp_statistics_visitor table, the ID is a unique identifier assigned to users. In the wp_statistics_pages table, page_id is also a unique identifier assigned to the page, and id is the identifier of that page in the wp_post or wp_terms table.
These two tables are not related to each other. To check which pages a visitor has viewed, you need to use the wp_statistics_visitor_relationships table in your database, where visitor_id refers to the ID field in the wp_statistics_visitor table, and page_id refers to the page_id in the wp_statistics_pages table.
I hope this helps you. If you have any questions, feel free to ask.
Regards,Thank you for bringing this issue to our attention.
We have resolved this problem in the development version of the plugin, and it will be fixed in the next release, which will be officially published next week.
We appreciate your patience.
Regards,We hope your issue has been resolved. If the problem persists, please let us know so we can investigate it again.
Sincerely,We have made changes to the Report Frequency options in recent updates, which may cause your existing Event to have a different value but display as Disabled in this section.
Please check in the path Statistics – Settings – Admin Notifications if the green message ‘Your next report is scheduled to …’ is displayed to you or not. If this message is shown and the option is set to Disabled, please change it to another option, save it, and then change it back to Disabled to deactivate the related Event.
Additionally, you can delete the wp_statistics_report_hook Event using the command
wp cron event delete wp_statistics_report_hookor through plugins like WP Crontrol.I hope this resolves your issue.
Regards,Hi,
Thank you for reaching out.
Please adjust the PHP memory limit through the
wp-config.phpfile. You can do this by adding the following line:define('WP_MEMORY_LIMIT', '256M');Additionally, please set the Tracking Mode to Client Side Tracking so we can analyze the problem more effectively. If you are using a caching plugin, please make sure to clear your site’s cache after making changes to the plugin settings.
Also, we have prepared a comprehensive guide to help identify the reasons for the lack of recorded visits, which you can review at the following link.
Step-by-Step Guide to Troubleshoot TrackerPlease check these and let us know if you need any further help.
Regards,Hi @marc-iten
Are you using a multisite/network setup, or do you have 20 separate sites on different WordPress installations?
Additionally, please specify which option, when disabled, still results in emails being sent to you.
To stop receiving emails, you need to set the Report Frequency option to Disable in the path Settings – Admin Notifications. Are you still receiving emails even after setting this option to disabled?Regards,
Hi @bigcheesez
In the last update, we made changes to the tracker file that require you to clear your site’s cache after updating the plugin. Please take a moment to completely clear your site’s cache.
Additionally, we have prepared a comprehensive guide for troubleshooting and resolving issues at the link below. Please review it step by step to resolve your problem.
Step-by-Step Guide to Troubleshoot TrackerIf your issue persists after following the above steps, you can resolve it by changing the Tracking Method to Server Side Tracking in the path Statistics – Settings – Basic Tracking.
We hope this guide helps you.
Regards,