Afterpay
Forum Replies Created
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Hi @cirrus123,
Thanks for your message.
This specific error likely indicates an Afterpay merchant account challenge rather than a plugin concern. The team would like to investigate the exact cause of this. To facilitate this please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Woocommerce Blocks compatibilityHi @bob33,
Again, thank you for the feedback.
To answer your question, yes the gateway has been tested in local environments by the engineering team. Given the nature of WordPress / WooCommerce and the many different combinations of configurations, themes and plugins, compatibility with every installation cannot be guaranteed.
On the point of being added to the list of block compatible gateways, the team are investigating this internally. Again, the feedback around that is appreciated and validates prioritising this.
Thank you.
Hi @thomasparkes,
Thanks for your message.
The team would like to assist with an investigation. To facilitate this please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406
Thank you.
Forum: Reviews
In reply to: [Afterpay Gateway for WooCommerce] 403 ErrorHi @sabinauni,
Thank you for your message.
The team would very much like to assist with resolving this challenge. To facilitate this please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Woocommerce Blocks compatibilityHi @bob33,
Thank you for your message.
The Afterpay Gateway for WooCommerce should be compatible with WooCommerce Blocks at checkout. As it is not appearing on the site, the engineering team would like to assist with an investigation. To facilitate this please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406
Thank you.
Hi @parhamm,
Thanks for your message.
Based on the description provided above, this type of integration is not offered by the Afterpay Gateway for WooCommerce plugin. Afterpay stores consumers’ credit card information securely in their Afterpay accounts, and would not capture any payment until the payment schedule and amounts have been reviewed and confirmed on the checkout.
Thank you.
Forum: Reviews
In reply to: [Afterpay Gateway for WooCommerce] 403 ErrorHi @lulustone,
The team can confirm that this was a temporary account issue that has now been resolved. This can be verified by reenabling the plugin and testing the checkout again.
Thank you.
Forum: Reviews
In reply to: [Afterpay Gateway for WooCommerce] 403 ErrorHi @lulustone,
Thank you for your message and positive review.
Upon investigation this looks likely to be an accidental or temporary account issue. The team is looking into the root cause of the challenge and will communicate the resolution shortly.
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Afterpay not showing on mobileHi @bathroo,
Thank you very much for confirming that the suggested resolution works. Compatibility with 3rd party plugins is something that the engineering team is continually striving to improve.
As this has been resolved, we will mark this thread as such.
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Afterpay not showing on mobileHi @bathroo,
Thank you for your message. It appears that the Afterpay client side script file has been concatenated with the other site scripts using the SiteGrounds Optimizer plugin. This is known to cause errors with the Afterpay plugin. Two options are outlined below for resolving this challenge.
1. Turn off javascript file concatenation.
To achieve this, go to the Frontend settings of the SiteGrounds Optimizer plugin. Click the Javascript tab and turn off Combine Javascript Files.2. Use the SiteGrounds Optimizer hook to disable Afterpay Javascript concatenation.
This option allows for more control over the scripts as it only disables concatenation of the Afterpay files. The engineering team recommends engaging the websites development team as it requires editing files. Adding the following code will achieve this.add_filter( 'sgo_javascript_combine_excluded_external_paths', 'js_combine_exclude_external_script' ); function js_combine_exclude_external_script( $exclude_list ) { $exclude_list[] = 'js.afterpay.com'; return $exclude_list; }Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Afterpay error on consoleHi @problematichild,
Thank you for your message. It appears that there was a temporary challenge occurring in the client side code that would display the Afterpay checkout widget. This was resolved the same day this ticket was raised and the checkout should now be displaying correctly. The error messages should also no longer be there.
If the challenge persists, the team would be happy to assist with an investigation. To facilitate this please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406
Thank you.
Hi @koromanoj,
Thanks for your message and for providing the logs. Based on these it appears that curl is not enabled on the website server. The engineering team have been able to replicate this error by turning off the curl php module locally. The team recommends reaching out to the server host for assistance in enabling the curl module.
Thank you.
Hi @kristinubute,
Thanks for your message.
It sounds like there may be other plugins interfering. E.g. Afterpay may have been excluded for certain user roles, or disabled for the third party checkout plugin in use (if any).
The team would be happy to assist with an investigation. To facilitate this please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406
A member of the team will then reach out to you within 1 business day.
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Exclude Afterpay from backordersHi @btbau,
Thanks for your question.
The code snippet is usually pasted into the functions.php file of the active theme. Please be mindful that it may need to be pasted again if the theme gets updated.
This is something that is recommended for the site development partner to action. As always with these types of changes a full site backup (database and files) before commencing is strongly recommended.
Thank you.
Forum: Reviews
In reply to: [Afterpay Gateway for WooCommerce] Not working wellHi @leo82ly,
Thank you for expressing your candid feedback. It’s regrettable to hear that your experience with Afterpay has been negative so far.
Regarding the email communications for incoming orders, in actuality, this is a long-standing feature of the Afterpay platform, though not directly related to this WordPress plugin. An email address can be nominated for receiving these communications. It’s possible that one was not entered correctly, or experienced some deliverability challenges.
The engineering team would be happy to address any technical feedback regarding the “Afterpay Gateway for WooCommerce” plugin.
Thank you.