• lulustone

    (@lulustone)


    Hello,

    I am a new Afterpay merchant. I have installed this plugin and entered my account details, everything looks fine when I activate, however there is an error at checkout.

    When I select the ‘checkout’ option I get a backend error that reads:

    ‘API Error #403 “merchant_channel_setup_error”. Transaction not allowed” followed by an Error ID.

    On the front end it reloads the checkout and says there is an issue and to contact support.

    I thought this may be caused by my account being in review queue, however my account manager has just confirmed my account is approved.

    Can you please help as to why this isn’t working?

    The plugin is now disabled on my site as it isn’t working.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Afterpay

    (@afterpayit)

    Hi @lulustone,

    Thank you for your message and positive review.

    Upon investigation this looks likely to be an accidental or temporary account issue. The team is looking into the root cause of the challenge and will communicate the resolution shortly.

    Thank you.

    Plugin Author Afterpay

    (@afterpayit)

    Hi @lulustone,

    The team can confirm that this was a temporary account issue that has now been resolved. This can be verified by reenabling the plugin and testing the checkout again.

    Thank you.

    sabinauni

    (@sabinauni)

    I am having the same issue and have re-activated and still no change to the #403 transaction not allowed

    Please help

    Plugin Author Afterpay

    (@afterpayit)

    Hi @sabinauni,

    Thank you for your message.

    The team would very much like to assist with resolving this challenge. To facilitate this please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this review.