Afterpay

Hi @bonzait,

Thanks for your message.

The above described plugin file path and function do not match the latest Afterpay plugin. It seems like an out dated plugin may be in use, possibly WooCommerce Afterpay Gateway. Please refer to this post Re: WooCommerce Afterpay Gateway v1.3.1 and try again with the latest Afterpay Gateway for WooCommerce plugin.

Thank you.

Hello @seannevo, @rochow, @katrink and @kirstensmitcreative,

Thank you again for your reports.

A new version has been released to the plugin directory. Please update to version 3.4.4 to address this challenge.

Thank you.

Hi @pete4mask and @kristinubute,

Thanks for your messages.

The Afterpay plugin follows the Payment Gateway documentation, utilizes WooCommerce’s built-in functions to create orders and updates the statuses according to the payment responses. It has no integration with the Xero plugin, and does not intentionally trigger any of its functionality.

Please understand that the Afterpay team do not have a detailed insight into the Xero plugin or how it works, and the plugin is not open-source. The team are unable to investigate or test without access to the source code. However, the Afterpay Gateway for WooCommerce plugin is open-source, and follows WooCommerce’s recommended workflow for Payment Gateways. For further support regarding Xero’s behaviour concerning external gateway orders, please reach out to the Xero plugin support team.

Thank you.

Hi @gardenexpress,

Thanks for your message.

The Afterpay plugin utilizes WooCommerce’s build-in functions to create orders, which would not create any discrepancy.

The team would be happy to investigate further. To facilitate this please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @jeng22,

Thanks for your message.

Merchants are encouraged to re-save the plugin settings when that banner is seen, as new features and configurations are continuously being added to the plugin. Sometimes the new features will not take effect until the new settings have been reviewed and saved.

The funds will be remitted in line with the settlement period outlined in your contract with Afterpay. If that is not the case, please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @kristinubute,

Thanks for your message.

The team were unable to find a WordPress plugin named WooCommerce Xero Integration. Is it not open source? Has it been actively maintained and compatible with the latest versions of WordPress and WooCommerce?

The Afterpay Gateway for WooCommerce uses the built in WooCommerce methods to create orders and update order information. Happy to provide a detailed explanation to the Xero team to help them to better understand the behaviour of WooCommerce Payment Gateways. To facilitate this please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406

Thank you.

Hi @benjaminblue,

Thanks for your message.

From a look at the site it appears that Afterpay is not appearing on the PDP page (as you pointed out), at the cart or at the checkout. This may point to Afterpay not being available, either due to an account setting or a misconfiguration in the plugin settings. The team would like to assist with an investigation. To facilitate this please submit a support request including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406

Thank you.

Hi @ssmeredith,

Thanks for your message.

Afterpay the ‘buy now, pay later’ electronic payment service, where the customer pays in 4 payments, from Afterpay Limited operates under the name ‘Afterpay’ in the US, Australia, New Zealand and Canada and ‘Clearpay’ in the UK and EU.

If you’re looking for this service, please refer to the Afterpay plugin here: https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/ (for US, Australian, New Zealand and Canadian merchants) or the Clearpay plugin here: https://wordpress.org/plugins/clearpay-gateway-for-woocommerce/ (for UK and EU merchants).

Thank you.