abwaita a11n

Thanks for getting back @lovelyanjali,

I took a look at the System Status Report, particularly your setup of WooCommerce Payments.

### WooCommerce Payments ###

Version: 4.1.0
Connected to WPCOM: No

It appears that your site is not yet connected to WordPress.com at the moment.

This connection is necessary for the WooCommerce Payments extension to work as expected. We have some additional information on how to connect here – https://woocommerce.com/document/payments/connection/

That said, the issue here is that you’re getting the error “Jetpack server was unable to communicate with your site https://www.lovelyillustrationbd.com [HTTP 404]”

I would suggest trying the following:

* Try installing Jetpack and logging into your WordPress.com account using it and retry the setup
* If the above fails, check your connection health here –
https://jetpack.com/support/debug/?url=https://www.lovelyillustrationbd.com

Please let us know how it goes, and if the error is present, please leave the Jetpack plugin activated so that we’re able to run the debugger on our end too.

We’ll be happy to assist further.
Cheers!

@jaco45, interesting! Could you share with me your ticket number so that I can check?

Hi @mansemat,

We understand how this can feel, and most of the time, it’s usually due to a connection issue.

Could you check the status of all your connections on this page to see if there’s anything that’s not correctly connected?

example.com/wp-admin/admin.php?page=connection-test-admin-page

**(replace example.com with the site’s domain)**

If need be, you can disconnect from some services and try to reconnect. Lastly, remember to give the WooCommerce app all permissions when connecting it to Google:

Link to image: https://d.pr/i/fGXIqw

I hope this helps with the setup, but you’re welcome to create a support thread if you face further challenges – https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0.

Thanks.

Hi @jaco45,

I understand how it feels with the setup process hanging.

Just to check, is this the step where your setup has gotten stuck?

Link to image: https://d.pr/i/6WQbp1

If yes, please let us know which services you’ve already connected to and which ones still remain.

If you’ve already passed this stage, kindly check your connection here –
https://www.optishop.co.za/wp-admin/admin.php?page=connection-test-admin-page

You will be able to access more functionalities on that page for checking the status of each connection as well as disconnecting some services to reconnect again – if necessary.

Lastly, be sure to grant WooCommerce all permissions when connecting:

Link to image: https://d.pr/i/74XSPA

Let us know how it goes.
Best,

Thanks for getting back.

If the list doesn’t change, it’s also likely that the issues have not been resolved, but I also get your perspective that it might also appear that the products are not syncing if you’re indeed trying to resolve the issue.

In this case, I would suggest isolating a few products that have an issue to resolve.

Go to the product page and be sure to address the issue(s) to resolve as highlighted on Marketing → Google Listings & Ads → Product Feed, then click the update button.

After a while (1-2 days on the higher side), check whether the few products have been updated on Google and the issues to resolve have cleared.

Kindly let us know how it goes.
Thanks.

Hi @towaiji,

I believe that you’re seeing something like this on your checkout page:

Link to image: https://d.pr/i/FhY9SC

Normally, we don’t offer CSS customization support, especially to hide elements. However, we’ll make an exception here. Thus, as a bandaid solution, you can hide the express checkout section using the following:

Please open the Customizer ( https://wordpress.com/customize/ ) → Additional CSS and add this code at the bottom:

/* disabling express checkout | 4917035-zen AW*/
.wp-block-woocommerce-checkout-express-payment-block {
    display: none;
}

In case you want to enable express checkout, you will want to remove the above CSS code.

I’ll also be checking further on this.
Thanks.