Plugin cannot setup

  • Resolved jaco45

    (@jaco45)


    3 years, 7 months ago

    I installed the plugin and started with the setup. I then logged into wordpress but the it just hangs and stays stuck at that. if I go back to the plugin settings to start setup again, it still does the same. I have removed the app and reinstalled but it makes no difference. I have deactivated woocommerce and activated again, still does the same.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • brianjstarr

    (@brianjstarr)

    3 years, 7 months ago

    I have the same problem. The plugin switches to setup and hangs whenever I try to open any of the settings screens using WordPress administration.

    Thread Starter jaco45

    (@jaco45)

    3 years, 7 months ago

    It is VERY fustrating. I have been trying to get it work for weeks, spending ours on search engines and forums.

    Plugin Support abwaita a11n

    (@abwaita)

    3 years, 7 months ago

    Hi @jaco45,

    I understand how it feels with the setup process hanging.

    Just to check, is this the step where your setup has gotten stuck?

    https://d.pr/i/6WQbp1
    Link to image: https://d.pr/i/6WQbp1

    If yes, please let us know which services you’ve already connected to and which ones still remain.

    If you’ve already passed this stage, kindly check your connection here –
    https://www.optishop.co.za/wp-admin/admin.php?page=connection-test-admin-page

    You will be able to access more functionalities on that page for checking the status of each connection as well as disconnecting some services to reconnect again – if necessary.

    Lastly, be sure to grant WooCommerce all permissions when connecting:

    https://d.pr/i/74XSPA
    Link to image: https://d.pr/i/74XSPA

    Let us know how it goes.
    Best,

    Plugin Support abwaita a11n

    (@abwaita)

    3 years, 7 months ago

    Hi @brianjstarr,

    I’m making a separate reply so that we do not accidentally hijack the OPs thread. But could you also try the above recommendation to check/test your connection? If need be, disconnect and reconnect your services.

    If the issue is not resolved, please create a new thread so that we can check further, but most importantly on a separate thread – https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0

    Thanks.

    Thread Starter jaco45

    (@jaco45)

    3 years, 7 months ago

    @abwaita I dont even get to that step. The link you send does not work either. Once Google ads and listings is installed and I want to set it up, it just hangs, nothing happens. Here are a few links to some screenshots:

    Woocommerce dashboard page

    Google ads and listings hangs all the time

    This page also hangs

    • This reply was modified 3 years, 7 months ago by jaco45.
    Plugin Support abwaita a11n

    (@abwaita)

    3 years, 7 months ago

    Thanks for sharing the screenshots @jaco45!

    The issue you mentioned about pages “hanging” is seemingly not only affecting Google Listings & Ads, but it’s also affecting WooCommerce.


    Link to image: https://d.pr/i/Agufi8

    In this case, we’d like to take a closer check as it seems several things are getting stuck loading.

    Please contact us at WooCommerce.com > My Account > Support.

    You may need to log in to your WooCommerce.com account or create a new account before accessing the page above.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter jaco45

    (@jaco45)

    3 years, 7 months ago

    @abwaita thx so so much. I have tried the woocommerce support and they just replied that I do not have a paid subscription so I cannot receive any support. Woocommerce works perfectly fine. It is just when the google ads and listings plugin.

    Plugin Support abwaita a11n

    (@abwaita)

    3 years, 7 months ago

    @jaco45, interesting! Could you share with me your ticket number so that I can check?

    Thread Starter jaco45

    (@jaco45)

    3 years, 7 months ago

    Hi @abwaita . I did not save the detail. I did submit a new support tickets just now. Thank you kindly for your assistance.

    Plugin Support darcie

    (@darciemg)

    3 years, 7 months ago

    Thanks for letting us know! I’ve tagged the new ticket to make sure our team knows you’re requesting help for Google Listing & Ads. We’ll get back to you soon via that ticket.

    As we’ll be working on this by email, I’m marking this forum topic as resolved. Talk to you soon!

    erbenda

    (@hellsbrigade)

    3 years, 7 months ago

    io sto riscontrando lo stesso problema in quanto appena provo ad installare il plugin lancio la procedura riconosce il mio account wordpress il mio account google ma non associa il marketplace di google e blocca la pagina home di woocommerce help please invece rimuovendo il plugin la pagina home – woocommerce torna a funzionare correttamente ho già contattato il provider e conferma che il problema è il plugin in quanto genera l’errore ” The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later “

    • This reply was modified 3 years, 7 months ago by erbenda.
    Plugin Support abwaita a11n

    (@abwaita)

    3 years, 7 months ago

    Hi @hellsbrigade,

    We’d like to assist you but we kindly request that you create a new thread here – https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0

    In the new thread:
    * Add a link to this thread so that we can locate your initial query
    * Share with us more details about the error, such as a screenshot of the “blocked” page(s). You can use snipboard.io to share the screenshot(s).
    * Assist with us the recent fatal error logs – you can find these by going to WooCommerce → Status → Logs then change the dropdown to view the most recent fatal error logs.

    We’ll be happy to assist further.

    erbenda

    (@hellsbrigade)

    3 years, 7 months ago

    Ho creato il post come indicato ma non ho più ricevuto risposte please

    Plugin Support abwaita a11n

    (@abwaita)

    3 years, 7 months ago

    Thanks, @hellsbrigade for creating a new thread here – https://wordpress.org/support/topic/problema-con-accesso-a-woocommerce-dopo-plugin/

    I see my colleague has replied and we’ll continue assisting you from there.

    Many Thanks.

    erbenda

    (@hellsbrigade)

    3 years, 6 months ago

    il problema si è risolto con l’aggiornamento di wordpress alla versione 6.0

Viewing 15 replies - 1 through 15 (of 15 total)

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