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Hi @mauricio1983,

Apologies for the delay here.

I also found this error, Your server does not have the SoapClient class activated – maybe some gateway plugins that use SOAP may not work as expected.

This error is of significance in this case since SOAP is essential for communication with remote servers. I recommend reaching your host to enable the SOAP client on your server and then check if the issue with the payment gateway persists.

Let us know how it goes.
Thanks.

Hi @cooperk937,

Thanks for getting back. Taking interest in this part:

Please be aware that since we made this discovery, we found out that autoptimize was enabled on the site with a cache running. We have since disabled the cache as we thought that maybe this was a culprit.

Caching is a common culprit in many cases where a customer finds items they didn’t place on their cart. What happens is that the caching plugin could have served a cart or checkout page that already contained another customer’s items.

Thus, we’d be happy to know if there has been another case since disabling the caching plugin.

Just to mention, we normally recommend excluding the following pages from caching: cart, checkout, my account. Here’s a guide with more info on configuring caching plugins.

Checking the logs, I see a warning and some database errors.

A non-numeric value encountered in /*/*/*/wp-content/plugins/woocommerce/includes/class-wc-cart.php

This is highly indicative of a tool that’s trying to pass a non-numeric value here. A conflict test would help to find out the tool causing this issue.

WordPress database error Table 'manxtomk_wp634.wpp7_asl_products' doesn't exist for query SELECT id, name FROM wpp7_asl_products ORDER BY name ASC

Here, it seems there’s a tool querying a non-existent table wpp7_asl_products. However, the tool that creates the table name is not apparent.

To try and understand this further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

Thanks.

Hi @ritefrederico,

I would first recommend that you check whether the issue persists when you change to a default WP theme like Twenty Twenty-One and deactivate all plugins apart from WooCommerce. If this issue does not persist at this point, you’ll want to reactivate your theme/plugins one by one until you find the one causing the issue.
Here’s the conflict test guide for reference – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

* If the above test does not yield a culprit, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

Thanks.

Hi,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to proceed as advised above.

If you have further questions, please feel free to open a new topic.

Thanks.

Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful!

If you have further questions, please feel free to open a new topic.

Thanks.

Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to create a ticket with us.

If you have further questions, please feel free to open a new topic.

Thanks.

Hi,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful!

If you have further questions, please feel free to open a new topic.

Thanks.