Our website ( https://www.manxtomkinson.co.uk/ ) took 3 orders this morning at: 10.41am, 10.39am and 10.37am.
Somehow, our website has recorded the same customer IP address for all 3 orders (I don’t know if this signifies something) and the email address and phone number has been taken from the first order (at 10.37am) and has somehow been duplicated onto the order at 10.39am and at 10.41am meaning that customer A has received the order confirmation email for all 3 orders.
Does anyone have a clue how this could’ve happened?
Seems like a very bizarre issue that I cannot really comprehend…
The orders have different billing addresses, different order numbers, different order items, but share the same customer IP and the same email address and contact number… How could this have possibly happened? Some sort of cache sharing data between different users’ sessions? We are not running any kind of WP cache plugin…
- You must be logged in to reply to this topic.