abwaita a11n

Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to the issue.

If you have further questions, please feel free to open a new topic.

Thanks.

That’s some good news!

Hoping that it won’t happen again as well.

We’ll mark this thread as resolved for now, but if the issue recurs, please create a new thread. You could also link back to this one for cross-referencing.

Cheers!

Hi @maurotee,

On the checkout page when customers flag the radio button on the COD option it seems to works but does not apply the input value ( extra fees )
otherwise when they click over the “label name” it works.

Looking at your checkout page, I did not see any input field for extra fees.

Link to image: https://snipboard.io/14q7vG.jpg

However, if you’re facing an issue with such a field, I would recommend reaching out to the authors of the plugin you’re using to add this for further checks.

I hope this helps.
Thanks.

Hi @cangarooo,

Thanks for your patience here.

I’d like to add a feature/plugin/functionality that will allow in the shop page and in each product page a preview of the next available delivery slot(s).

I would suggest taking a look at our Order Delivery for WooCommerce extension.

Another extension you could consider, though it does not specify the time slots, is Estimated Delivery Date & Time for WooCommerce

If you have any questions about these plugins, please feel free to create a presales ticket here – https://woocommerce.com/my-account/create-a-ticket/?form=ticket.

Hope this helps.
Thanks.

Hi @emyb,

Price display excl. tax / incl. tax

+

Would it be possible to display a button, so that the customer can choose to display the prices in HT or TTC on the whole site?

Is it possible to clarify HT and TTC. I presume by using these terms, you’re still referring to having a toggle for showing prices with or without taxes.

If yes, the core WooCommerce plugin does not have this feature. However, I’ve found a plugin that advertises this capability – https://codecanyon.net/item/woocommerce-tax-toggle/7796887.

Hope this helps.
Thanks.

Thanks for getting back, @auxjoel.

Quite unfortunate to hear that the issue is now affecting more products.

It could be that you have a tool causing this issue and as @maykato suggested above, a conflict test would be ideal. Kindly perform one and let us know what you find.

* If the conflict test does not yield any culprits, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

Thanks.

Hi @elena189,

Thanks for getting back.

Does this plugin allows to save all logs (after the website registration, after buying goods and etc.) exporting them?

The plugin should log all emails generated by WordPress or WooCommerce. So outgoing user registration and order emails should be logged.

That said, could you elaborate on the part you mentioned “exporting them”?

I have done a test order, the email is captured in the logs but it isn’t delivered.
I read the guideline, what should I do in this case?

Thanks for testing.

This means that WooCommerce is functioning okay, it’s generating emails but the emails are not getting sent correctly from your server.

Thus, you could try to check with your host on any issues being encountered with sending out emails.
Alternatively, I would recommend that you use an SMTP plugin to handle the sending of emails. Here are some suggested dedicated SMTP providers – https://docs.woocommerce.com/document/email-faq/#section-7.

Hope this helps, we’ll be happy to be of further assistance.
Many thanks.

Hi @wavedocfarid,

Apologies for the delay here.

Thanks for the detailed reply. It seems you went to the WooCommerce → Settings → Payments page, and that’s likely where you’ve come across the WooCommerce Payments configuration steps.
Note that WooCommerce Payments is a separate plugin, it’s not part of WooCommerce core. Thus, its supported currencies are much less than the currencies available on WooCommerce core.

Please direct me step-by-step how you got to the drop-down menu for Iran rial/toman.

To change your WooCommerce store currency, I would recommend:
* Going to WooCommerce → Settings. This will take you to the General settings page.
* On the general settings page, scroll down and you’ll find a section called “Currency options”
* You should find the above-shared dropdown in this section and if you search for “Iran”, you’ll find rial and toman options.

After clicking another button “enable currencies” appears and says finish setting up WooCommerce Payments. it then shows options for credit card payments. and only shows countries:

Just to loop back to the WooCommerce Payments extension configuration, you can follow the steps in this guide to get started – https://woocommerce.com/products/woocommerce-payments/.
Remember, WooCommerce Payments is a separate plugin all together and it can only be used in a limited number of its supported countries. If you’re not in a supported country, you could disable the WooCommerce Payments plugin from WP-Admin → Plugins.

How do I include screenshots in these emails, there is no link for attaching files.

I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

Hope this helps, we’ll be happy to be of further assistance.
Many thanks.