Yeison Baron
Forum Replies Created
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Hi @wpwench,
You can try using both the custom status add-on with the business rules engine add-on to change the status of a ticket when an agent or client replies.
Here are the links for these add-ons:
– https://getawesomesupport.com/addons/custom-status/
– https://getawesomesupport.com/addons/business-rules-engine-zapier-integration/You can also test it on our demo site:
– https://asdemo.awesomesupport.com/
Regarding the tickets order, we don’t have further changes to this so far. I will add this to the feature request list to be reviewed.
Regards.
Hi @pho3nyx,
We would first need to check which plugin/theme might have a conflict with Awesome Support so that we could replicate the issue and check if it’s because our code or because the other plugin/theme’s code.
Thanks for understanding these troubleshooting steps.
Hi @sarmatopia and @aleksandrx,
Thanks for this report. I sent it to developers for further investigation. Also, could you try to deactivate your other plugins and switch to a default WP theme, and let us know if the issue continues.
Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Styling on Full PageHi @jason_hayes,
The most we can assist you here is sharing you where you can go to customize the ticket submission page:
– https://getawesomesupport.com/documentation/awesome-support/templating/
Regards.
Hi @jaworskimatt,
We are able to answer pre-sales questions and answer questions from paid add-ons by filling in the form from the link below:
– https://getawesomesupport.com/contact/
You can also make your tests in our demo site:
– https://asdemo.awesomesupport.com/
Hi @jaworskimatt,
We apologize for the experience. We have a department regarding refund requests that is in charge of this depend on that department. If you have any feedback or question in our paid portal regarding our products, let me know so that I can assist you based on our Purchase Terms and Conditions:
– https://getawesomesupport.com/terms-conditions/
Regards.
Hi @pho3nyx,
You would need to check if there is a conflict with your theme or another plugin. Please switch to a default WP theme temporarily and check if the issue continues. If so, deactivate your plugins one by one until the issue disappears.
Regards.
Hi @misteranderson,
You can create a ticket by going to the following link for subscribed users:
– https://getawesomesupport.com/submit-ticket
Now, first go to tickets – settings – emails tab. There, you can activate and deactivate the e-mail notifications for your agents and ticket creators when replying on a ticket.
Regards.
Hi @dpswiis,
You can look at this documentation for templating in the ticket details page:
– https://getawesomesupport.com/documentation/awesome-support/ticket-details-page-template/
Regards.
Hi @soorta,
we have the E-mail Support add-on that does exactly that. You can find more information in the link below:
– https://getawesomesupport.com/addons/email-support/
Regards.
Hi @danif10,
We unfortunately don’t offer support for the REST API, but we have an extense documentation about it:
We also have an article regarding creating tickets with the REST API and another solution:
– https://getawesomesupport.com/tutorial-create-tickets-using-data-pushed-zapier/
Regards.
Hi @sprocker,
The first thing I can think of is that it sounds like a caching issue. Can you make sure that your host excludes all the ticket pages from their caching system as well as make sure any caching plugin excludes those as well?
Regards.
Hi Amit,
1) An SMS notification (along with OTP request if possible)is sent out to the client when a ticket is created & Closed.
We have the notifications add-on that has an integration with the Pushbullet service for SMS:
– https://getawesomesupport.com/addons/notifications/
2) Which is the best admin/backend theme for this plugin
We don’t have a theme for recommendation in the back end.
3) Which is the best admin customizer leaving just the Ticketing menu (and remove all the menu items for my support staff) for this plugin
If you mean how to restrict capabilities to your staff, you can check the following articles about the capabilities table and how to change capabilities:
– https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/
– https://getawesomesupport.com/documentation/awesome-support/admin-handling-existing-users-after-installation/Regards.
This might have been because the capabilities to create a ticket were removed from those accounts. You can check that they have the Support User Role under their profile or check the following documentation to add capabilties to their existing users:
Regards.
Hi @colourinvasion,
Try to go to tickets – settings – advanced tab and scroll down until you see the “Do not mask attachment links”. Check the box.
Regards.
Hi @aspirenetwork,
You can check the error messages and let us know. You can find how to get them by reading the guide:
– https://wordpress.org/support/article/debugging-in-wordpress/
You can also deactivate your other plugins and switch your theme to check possible conflicts.
Regards.