Yeison Baron

Hi @billygubby,

You can try using a translation solution for changing the label “closed”. Please check these articles about translation:

– https://getawesomesupport.com/documentation/awesome-support/translations/
– https://getawesomesupport.com/documentation/awesome-support/wpml-and-polylang/
– https://getawesomesupport.com/documentation/awesome-support/using-poeditor-com-translations/

I will mark this topic as solved. If you need more assistance or have more questions, please open a new one.

Hi @hkindy,

It sounds like a conflict with another plugin/theme. I made some tests when WordPress 5.4 was released and the plugin worked well. We are also going to release a new minor update soon for WordPress 5.5. You might consider checking the incompatible plugin list, temporarily switching to a default WP theme and deactivating your plugins one by one until the conflict disappears (one thing you could try is renaming the folder of the plugin in the FTP access to temporarily disable it).

@jmsdonline, this project is not dead, I am working to coordinate the development and release of the plugin and the add-ons. We recently released updates for the Gravity Forms Bridge, Productivity and Satisfaction Survey add-ons, and launch an update for the core plugin soon.

Hi @rhsfit,

I am going to clarify some issues with this review.
1) You did receive replies to your technical issues. And those replies were relevant in educating you to the issue at hand. Your claim to not receive replies to tickets is false!
2) I am clear in how our products work and our clients have different options to check how it works by checking our detailed documentations with screenshots. We even have our demo site where there is the option to test our add-ons before purchasing: https://asdemo.awesomesupport.com/
3) Because you disagreed with the solution provided and became angry, and from your frustration you have written claims that are false and misleading.
What I did:
1) I answered each technical ticket and provided workable solutions to the issue. Presented the current capabilities from our products. I am transparent in explaining how our software works, and offer options for new possible development options, solutions that you did not agree to discuss.
2) I work hard for each and every customer. It is difficult for me to deal with a case that has anger which clouds the facts. It’s a feel like a personal attack against me, but it takes some time (and a few sleeps) for me to review and respond in a level headed way without anger or frustration on my part too. It’s especially tough when I know that the core of the issue is related to something else and not the overall theme of the accusation.

Hi @chriscb2,

We apologize for this experience. Email notifications for you were not reaching your email. This was a temporary issue. The notifications are reaching your email now. You may to reset passwords and log in back and avoid the slower manual method. Also, please let us know why you to cancel your subscription. Your experience and feedback is very important for us to improve the service.

Hi @raftalor,

We are sorry to hear this. It was a challenging workaround for the developers and we learned as a result of this fix. We are continuously changing to provide a better service. We are open to hear your feedback.

Regards.

Hi @marionha,

The closest approach for this might be setting up capabilities per agent and role (using the Support agent for one dep, Support Manager for other dep, customize the capabilities for each one) assigned to a department, using and testing the different capabilities from the capabilities table:

– https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/

For allowing your agents to only see their tickets per department you would need a premium feature called Security Profiles from the productivity add-on:

– https://getawesomesupport.com/documentation/productivity/security-profiles-for-agents/
– https://getawesomesupport.com/addons/productivity/

I will mark this topic as closed but if you need more assistance you an open a new topic.

Regards.

Hi @dgewirtz,

We apologize for our late response. We sent this information to the developers so that this can be investigated and check why is this caching issue is happening. Any other information you find, we really appretiate it.

Regards.