Yeison Baron
Forum Replies Created
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Hi,
I will mark this topic as solved, but if you need more assistance, you can open a new one.
Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Ghost ticketsHi @ispedro,
Lets try a way of bringing up the ticket in wp-admin. Click on one of the existing tickets. Then, in the URL, change the ticket id to 3877 (it will be the number after the “post=” part of the url). Then click enter to try to navigate to the new URL. Then you can check if the ticket might be closed to open and take actions, if you wish or not to delete them.
Lets see if that brings up the ticket.
Thanks.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] WP Client userHi @leslieannetd,
You can check the documentation below for adding capabilities for existing roles:
Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Push notificationsHi @marionha,
You can check the notifications add-on that has the option to set different notifications and also send them through the Pushbullet integration:
– https://getawesomesupport.com/addons/notifications/
I will mark this topic as solved, but if you have more questions about this topic, you can fill in the contact form:
– https://getawesomesupport.com/contact/
Regards.
Hi @marionha,
you can do so with the Productivity add-on with the security profiles:
– https://getawesomesupport.com/documentation/productivity/security-profiles-for-agents/
– https://getawesomesupport.com/addons/productivity/You can also test this on our demo site:
– https://asdemo.awesomesupport.com/
I will mark this topic as solved, but if you have more questions about this, you can reach us by filling in our contact form:
– https://getawesomesupport.com/contact/
Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Ghost ticketsHi @ispedro,
Are you using the administrator role and/or the delete_tickets capability? If the issue continues after checking this, please try to switch to a default WP theme temporarily and deactivate your plugins one by one until the issue disappears.
Regards.
Hi @kingcooper,
We have an option to do this with the productivity add-on. You can find more information about this add-on in the links below:
– https://getawesomesupport.com/addons/productivity/
– https://getawesomesupport.com/documentation/productivity/multiple-e-mail-addresses-tickets-end-users-agents/You can also test this on our demo site:
– https://asdemo.awesomesupport.com/
If you have pre-sales questions, you can submit a form in the link below:– https://getawesomesupport.com/contact/
I will mark this topic as solved as I provided the resources and the routing for this request. Any other question you have, you can open a new topic.
Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Editor errorHi @2can,
This looks like a conflict with another plugin/theme. Please switch to a default WP theme and deactivate your plugins one by one until the issue disappears.
Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Attchments fieldHi @kaeligshebam,
Are your other roles able to attach files? Also, please check that the new role has the capabilities from the Support User Role from the table below:
Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Causes logoutsPlease try the inactive logout plugin and check if you can change the logout time:
– https://wordpress.org/plugins/inactive-logout/
Regards.
Hi,
I will mark this topic as solved as this information is sent to the developers for research and acknowledged the client about the estimate time of a fix to this. Any other questions you have, you can open a new thread.
Regards.
Hi,
I’m marking this thread as solved as there is inactivity regarding this question. There are more articles about the REST API that might help in the link below:
– https://developer.getawesomesupport.com/documentation/rest-api/
If you need further assistance, you can open a new topic.
Regards.
Hi @dreammyz4632,
It looks like there might be a conflict with another plugin/theme. Do you have another plugin that handles logins? Please try to deactivate your plugins one by one and switch to a default WP theme temporarily to check which theme/plugin might cause the conflict.
Let me know your results.
Regards.
Hi @fiuscom,
Is this related with the Awesome Support plugin? If not, please search the plugin related forum and post your issue there.
I will mark this as solved as this issue is not likely to be related to Awesome Support.
Regards.
Hi @patelnaresh9737,
As this is regarding a conflict with a theme, I don’t have a soon resolution to this. We work to make Awesome Support compatible with the 25 most used WordPress plugins and in this case unfortunately I don’t have a timeline for checking their code and find a fix for the conflict.
Regards.