wpstream

Hello there,

Thank you for providing more information to help us understand your concern. I have forwarded this to Tier 2 support so that they can investigate what can be done.

We really appreciate your patience with us, and do let us know in the mean time if there are any other questions you have.

Best,
Beatrice

Hello there,

Thanks for getting in contact with us and we’re glad that you were able to integrate WpStream onto your website. Unfortunately, it appears that your site is under construction and the page is not visible at this time.

However, to answer your question regarding notifications – we don’t currently have an automated way to let viewers know that you are live. You can do this by sharing the page on your Social media pages or through email. However, what we do have instead that we hope would make a close alternative is setting up a list on your website with all the current ‘Active’ Live streams. This way, whenever a viewer comes onto your website, they can see if you are live. You can also add a text under the thumbnail to show viewers that you are LIVE.
Here is the link to a tutorial to set this up https://youtu.be/2hKJ3jXIR3Q

Hope this helps and please let us know if you have further questions or concerns 🙂

Best,
Beatrice

• This reply was modified 3 years, 8 months ago by wpstream.

Hi Jos, thanks for reaching out,

We choose not to include a change log along with the plugin description, however you can check out the plugin release notes on our website via the following link

https://wpstream.net/wpstream-plugin-wpstream-theme-release-updates

Hope this helps, best wishes,
Christina

Hi,

Please get in contact with support@wpstream.net to schedule a call. Looking forward to hearing from you!

Best,
BT

Hi again,

You can follow the instructions in this article to set up Zoom with WpStream https://wpstream.net/live-streaming-with-zoom/

Best,
Beatrice

Hi Waqar,

Thanks for getting in touch with us. Happy to help out!

Your website looks great and in order to fully understand what you are looking for, we would appreciate it if you could provide more context on how you set up the “Upload Video” and “Embed”.

For instance, the way WpStream makes it possible for you to allow regular users to broadcast on your website is through a shortcode on a page/post. If “Upload Video” and “Embed” are menu items, you can definitely set the ‘Go Live’ aspect by adding a link to the page with the shortcode. You can find the instructions on how to set up the feature here https://wpstream.net/how-to-enable-regular-users-to-broadcast-via-the-front-end/

You can test this out on your free trial and it is also available with all of our subscription plans.

Hope this helps and please let us know if this helps!

Best wishes,
Beatrice

Hello there,

Since we haven’t heard back from you regarding this, we will assume that your issue has been resolved and will mark this topic as ‘Resolved’. You can always start a new issue or send us an email on support@wpstream.net

Best,
Beatrice

Hello again,

We were able to replicate this in some regards and it appears that there may be an interference from the ‘Auto TURN ON’ channel setting if it has been enabled/disabled twice in a short span of time. We are currently implementing a fix for the next update.

In the mean time, we are still looking forward to your admin URL and credentials to check if it is the same factor on your environment as well or if there are other underlying ones.

Our recommendation is to attempt to only enable or disable this setting once in the same session.

Looking forward to your response.

Best,
Beatrice

• This reply was modified 4 years ago by wpstream.