wfmark

Hi @sello22, thanks for reaching out.

To troubleshoot the scans please follow these steps:

• Stop the existing scan if it is still running (The “Start New Scan” button turns into a “Stop” button while the scan is running).
• Go to your Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20.
• Click to “Save Changes”.
• Go to the Tools > Diagnostics page.
• In the “Debugging Options” section check the circle “Enable debugging mode”.
• If “Start scan remotely” is checked, uncheck this option.
• Click to “Save Changes”.
• Start a new scan on the Scan page.
• If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

On some sites, this will correct the issue. Adding “20” for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off, which makes the scan more performance-friendly for some servers. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”.

For a screenshot of my recommended Performance setting options – Click Here.

Additionally, please send a diagnostic report to wftest @ wordfence.com. You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

Thanks,

Mark

Hi @webindiainc, thanks for reaching out.

Do you need assistance with a site that has a free license? 

For the sites with a premium license, please open a support ticket at https://support.wordfence.com. They will be able to assist you faster and more efficiently.

You can also access premium support via the Help menu item in the plugin, Help link on the plugin’s Dashboard page, on our documentation homepage or via the HELP link in the footer of all wordfence.com pages.

Thanks,

Mark.

Hi @shafeeqmalappuram712,

Thank you for reaching out.

What error message are you seeing?

We have seen possible issues installing keys automatically more than 24 hours after generation. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install it. In those cases, you will need to manually copy and paste the key from the email to complete the activation of Wordfence Security.

Aside from verifying that you did not copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check.

In some cases, disabling caching plugins resolves the issue.

Let me know how it goes.

Thanks,

Mark

Hi @sbaksh, Thank you for reaching out.

• How do I configure Cloudflare handling in Wordfence?

You may need to update your Cloudflare settings to allow Wordfence to connect to your site. The instructions can be found on this link:

https://www.wordfence.com/help/central/connect/#troubleshooting-connection-issues 

You will also need to ensure your visitor IP detection is set up correctly for Cloudflare. Head over to your site and go to Wordfence > All Options > General Wordfence Options > How does Wordfence get IPs. You will most likely need to select “Use the Cloudflare “CF-Connecting-IP” HTTP header to get a visitor IP. Only use if you’re using Cloudflare.”.

• I was told to use WP limit to limit logins, doen’t WF already do a good job?

Wordfence has various Brute force protection options that can be configured under Wordfence> Firewall> Manage Brute Force Protection

• I was told to secure my WP folders to 755, does WF have this options?

No. You can either update the permissions via FTP/SFTP or your hosting account. Your hosting provider can help you with this.

Let me know in case you have any further questions.

Thanks,

Mark.

Hi @fred001, thanks for getting in touch!

Since you alreaddy tried the scan troubleshooting documentation already, it’d be good to see what exactly is happening when the scan fails:

• Go to the Wordfence > Tools > Diagnostics page
• In the “Debugging Options” section check the circle “Enable debugging mode”
• Click to “Save Changes”.
• CANCEL any current scan and start a NEW scan
• Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log once the scan finishes and paste them in this post.

Wordfence > Tools > Diagnostic > Debugging Screenshot

wp_remote_post() failing looks like the connection to our servers, or the connection back to your site is being stopped by something on the server. Cloudflare can be one such cause, although I’m not certain of this as there’s no detailed log information available in this topic. Are you by any chance running your website on cloudfare? 

If your site is running Cloudflare, you may need to update your Cloudflare settings to allow your site to connect back to itself. You should be able to do this by going to your Cloudflare control panel.

• Login to Cloudflare
• Go to “Firewall”
• Click the “Firewall Rules” tab
• Click “Create a Firewall rule”
• Name the rule under “Rule Name”
• Set the “Field” under “When incoming requests match…” to “IP Source Address”
• Enter your site’s IP address under “Value”
• At the bottom, under “Then…Choose an action” change “Block” to “Allow”
• Click “Deploy

Once you have added your site to the Cloudflare Whitelist, head back over to your site and attempt another scan. Sometimes, the same process needs to be done for our IP addresses, which can be found here: https://www.wordfence.com/help/advanced/#servers-and-ip-range

Also ensure your visitor IP detection is set up correctly for Cloudflare. Head over to your site and go to Wordfence > All Options > General Wordfence Options > How does Wordfence get IPs. You will most likely need to select “Use the Cloudflare “CF-Connecting-IP” HTTP header to get a visitor IP. Only use if you’re using Cloudflare.”.

Can you also send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,

Mark.

Hi @researchsoftwareuofr,apologies for the late response. 

Were you able to reach out to your hosting provider? Are you still experiencing the same issue?

I couldn’t find your diagnostic report. Please try the below instead:

Navigate to Wordfence > Tools > Diagnostic page and then click the “Export” button. Send the txt file to wftest@wordfence.com. Add your forum username in the subject and respond here once done.

Thanks,

Mark.

@divslick,

Are you facing the challenge when adding the Wordfence plugin or when installing the license key? 

If you are unable to add the plugin, you might neeed to reach out to your hosting provider.

In case its the latter, this might help you.

Please try Deactivating and Reactivating Wordfence from the Plugins area of your site as this has solved the issue for some of our users in the past.

We have also  seen possible issues installing keys automatically more than 24 hours after generation. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install it. In those cases, you will need to manually copy and paste the key from the email to complete the activation of Wordfence Security.

Aside from verifying that you did not inadvertently copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check.

Let me know if this helps.

Thanks,

Mark