WFBrian's Replies - page 20

Forum Replies Created

Viewing 15 replies - 286 through 300 (of 982 total)

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Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Need Premium Support

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

Priority support for paid premium customers is available at http://support.wordfence.com/ .

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Username blocking

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

Currently, there is not a way to add wildcards to usernames. We have received similar requests though and have an internal feature request open to add this to a future release. We can’t guarantee a timeframe or that this feature will get implemented but we do consider all suggestions.

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Block hidehost.net and similar services

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

Here is a blog post that deals with network blocking with some shortcuts.

https://www.wordfence.com/blog/2013/08/got-a-persistent-scraper-heres-how-to-deal-with-them-permanently/

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Modified files

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

Yes, it is possible that your site has been compromised. Please take a look at the attached link for steps to clean a hacked site.

https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] WordFence Firewall Won't Enable

WFBrian
(@wfbrian)

10 years, 4 months ago

Try removing Wordfence and table data and then do a clean install again. That will recreate all of the database tables with the correct permissions.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] False Positive for Simplepodcastpress plugin

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi Hani,

Thanks for the info! I’ve opened an internal ticket to have this issue looked into and get it resolved.

-Brian

FB1243

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Block scan of certain folders?

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi Mark,

Currently, there is not a way to exclude a folder. This feature has been requested before and we may add it in the future.

You can exclude files using wildcard patterns which may allow you to exclude a directory. An example is wp-content/cache/*

http://docs.wordfence.com/en/Wordfence_options#Exclude_files_from_scan_that_match_these_wildcard_patterns.

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Insecure requests in Admin

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

Are you running CloudFlare’s plugin?

https://wordpress.org/plugins/cloudflare/

Wordfence supports SSL with no change in configuration needed. Are you using Falcon Cache?

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Why Didn't Wordfence Catch This?

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

I’m sorry to hear you are having a problem. Please contact Premium Support at https://support.wordfence.com and your issue will be looked into. Per forum rules, we are not allowed to provide support for paid products on the WordPress forums.

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] WordFence Firewall Won't Enable

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

Check the Java script console for errors in your browser when you enable the Firewall. Here are a couple of helpful links:

https://support.wordfence.com/support/solutions/articles/1000010684-some-feature-in-wordfence-isn-t-working-what-should-i-do-

http://docs.wordfence.com/en/Open_the_JavaScript_console_for_troubleshooting_plugins

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Disk space waring

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

You should check with your hosting provider if your disk space is that low. They should be able to allocate more space or tell you how to free up space.

http://docs.wordfence.com/en/Wordfence_options#Monitor_disk_space

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] "wordpress core file modified" question

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi Matt,

If files were changed and you didn’t do it, then you should treat the situation as a possible hack. We have a thorough document on cleaning a hacked site. I’d recommend starting there and working through the steps.

https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] My browser sent an invalid security token to Wordfence

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

Do you have any other cacheing plugins enabled? We’ve seen this error before. Here is an older thread that has some possible solutions. Take a look and see it sounds like your issue.

https://wordpress.org/support/topic/invalid-security-token-4?replies=17

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] User locked out for 10 days reappears every 5 hours

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

Will you try opening the Java error console in your browser when you are on the Blocked IP’s page? See if there are any errors. It may just be the page is not updating properly.

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Hacked, oh dear

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

That is a lot of IP’s to block and you run the risk of blocking legit traffic. You may want to contact the ISP and let them know the IP address that attacked your site. More than likely someone with that IP is infected with a bot.

If you believe that your site was hacked, please see our document on cleaning a hacked site. It lists instructions to secure the site and remediate issues.

https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

-Brian

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