Thomas
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@codeispoetry thanks for sending us the email.
What is happening is that the user’s IP might be
35.99.10.10. But because IP anonymisation is enabled, you are only seeing35.99.0.0. However, currently, the excluded IP is only compared to the original IP, not the full anonymised IP. That’s why it’s not working there.To fix this you’d need to configure
35.99.*.*or try to find the actual IP eg in the server access logs.I’ve created an issue here to improve this in the future: https://github.com/matomo-org/matomo/issues/new
Hope this helped.
Great it helped.
Hallo @seto76 ich schreibe mal gleich auf Englisch damit andere es auch verstehen können. Ich hoffe das geht in Ordnung.
I was able to reproduce the issue and the only way I could fix it was by changing the plugin you mentioned. I have suggested the developers of that plugin a patch that fixes the issue.
In case you are familiar with changing files, you could apply this change manually until this is resolved in the file
wp-content/plugins/wp-content-copy-protection/wpccpl.php: https://github.com/TycheSoftwares/wp-content-copy-protection/pull/34/filesI hope this helps.
Let me know if you prefer a German answer.
Viele Grüße
Thomas Steur@codeispoetry thanks for checking. Regarding the excluded IPs: Any chance you could maybe add your own IP for a test? Note: While it might work within a minute, when network enabled it can take an hour or so to get this setting syncronized across all blogs. A click in
Matomo -> Diagnostics -> Sync All Sitesshould sync it immediately though.Note that you might be seeing the anonymised IP in the UI but it seems the exclusion is running on the original full IP which seems kind of bit like a fail as it maybe should run both on the full and anonymised IP. I’m thinking this might be the issue here.
Hi @codeispoetry Any of these definitions should work. Is there any chance you could check the database to double check the value is actually configured? It be a query like this but you’d probably need to adjust the table prefix
wp_depending on which blog within your network it affects:select option_value from wp_matomo_option where option_name = 'SitesManager_ExcludedIpsGlobal'> Also, it would be wonderful if there were a filter, or if exclusions did work retrospectively
It should be possible to achieve this by going to Admin -> Privacy -> GDPR tools. There you can segment by IP address and delete these visits.
@forusak thanks for this. Any chance you have the tab pinned? If so, could you unpin it again and see if it shows correctly?
I just went to your site but of course because I don’t have access to your reporting it shows the correct favicon.
Hi @forusak
thanks for letting us know and sorry for causing trouble. I’ve tried to reproduce this in Safari 13.1.1 on a Mac and couldn’t reproduce it. Which Safari version are you using? Is that on a Mac?
Where exactly does it appear the logo? On your actual site? In the WP-Admin? Or only when opening the Matomo reporting page (there it would be expected)?
Or maybe it only happens when you pin a tab? I think then I can reproduce it.
Forum: Plugins
In reply to: [WP DSGVO Tools (GDPR)] SchreibfehlerHallo, Thomas von Matomo hier. @kevin2xk könnte mir jemand einen Link zu so einer Seite senden? Email ist wordpress at matomo.org
Sehr wahrscheinlich ist die ganze Info über Neuseeland falsch. Wenn Matomo On-Premise oder dieses Plugin verwendet wird: https://wordpress.org/plugins/matomo/ dann sind die Daten je nachdem wo der Nutzer den Server installiert und Matomo hat damit nichts zu tun und auch keinen Zugriff auf die Daten.
Sollte jemand die Matomo Cloud verwenden, dann werden alle Daten in Deutschland gespeichert.
Möchte nur Sicher gehen, dass die Info korrekt ist.
Thanks for this. BTW do you know with what hoster you are with? And what package you have there?
BTW just wanted to let you know that in next version we also updated the tracking code so it won’t delay the load event or slow down your site. We’ve made this change in https://github.com/matomo-org/wp-matomo/pull/307/files
Typically these kinda requests should take anything between 30ms and 300ms. 1s is not quite normal @awilmsmeier
Is there a chance you could send us a system report see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ ? Either as a comment here or by email to wordpress at matomo.org ?
By any chance: Do you know how much CPU your server has and if it has an SSD disk?
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Matomo cookie consentHi there. Thomas from Matomo here. Just wanted to mention that BGH was mostly around third party cookies, remarketing, etc.
Since latest Matomo release we understand that you don’t need to ask for any consent if cookies are disabled and you don’t track personal data see https://matomo.org/faq/new-to-piwik/how-do-i-use-matomo-analytics-without-consent-or-cookie-banner/
If you have cookies enabled and you don’t track personal data, you maybe need to ask for cookie consent depending on where you have your site and where your visitors are located.
Hi @anphex thanks for letting us know and for the output of the diagnostics report. I could reproduce it and in this case it was caused by the simple ajax chat plugin. The problem was on our side though and I have prepared a fix in https://github.com/matomo-org/wp-matomo/pull/304/files
I don’t know how familiar you are with PHP and editing files but you could try and apply the same change to your file in
wp-content/plugins/matomo/app/libs/Zend/Session.phpand then it should work. The next release will also include this fix.BTW I noticed in your logs there is also an archiving issue. It looks like PHP-CLI has no MySQL available. You could likely fix this issue as described here: https://matomo.org/faq/wordpress/how-do-i-fix-the-error-your-php-installation-appears-to-be-missing-the-mysql-extension-which-is-required-by-wordpress-in-matomo-system-report/
Hi @christer_f
Ich vermute der Fehler war eigentlich für dieses Plugin gemeint: https://wordpress.org/plugins/matomo/
Wir haben den Fehler bereits behoben und planen in den nächsten 30 Stunden ein Update zu veröffentlichen.
- This reply was modified 5 years, 11 months ago by Thomas.
Hi @ainab sorry about that. I think I have an idea what is causing this and have prepared a change that should fix this: https://github.com/matomo-org/wp-matomo/pull/300
Is there any chance you get test this locally by replacing the content of the file
wp-content/plugins/matomo/classes/WpMatomo/Db/WordPress.phpwith the content of this file? https://raw.githubusercontent.com/matomo-org/wp-matomo/develop/classes/WpMatomo/Db/WordPress.php