Thomas

Hi @violetta sorry about the late reply. Even though the screenshot is not readable feel free to still send it to us to wordpress@matomo.org . We’re happy to have a look. While we might not be able to see anything it doesn’t hurt to give it a try.

Unfortunately it’s not possible yet to migrate the data like I mentioned. Our WordPress plugin should be perfectly able to handle that kind of traffic but you would need to start “fresh” without any historical data unfortunately.

I have created an internal issue to support this feature: https://github.com/matomo-org/matomo-for-wordpress/issues/494

I’ll close this for now but we’re still happy to follow up. Feel free to send us an email with the screenshot.

Hi @kateeba

sorry about that problem. Unfortunately, I wouldn’t know what might trigger this as it depends on the server setup etc. Did those two website visitors experience this on your regular website? Was this happening for a page on your website or only the tracking part (meaning not really visible to users only if they looked in the browser developer tools)? What was displayed in the server logs?

Generally, when the regular website frontend is being requested, Matomo executes almost no logic and I can’t imagine what could cause this (if it was caused by Matomo). Could you maybe send us also a copy of your system report see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ ? The copied report should be anonymised automatically but you can also email us the report to wordpress@matomo.org . It might help us better understand things depending on the responses of the other questions.

Sorry for asking so many questions. Just trying to fully understand the picture here. I have a feeling it might not be caused by Matomo but as we know anything is possible so as always we take this very seriously.

Thanks for your help @kateeba

Hi @john2gr

marking this issue for now as resolved due to inactivity. Let me know if there’s still an issue and we’ll be happy to follow up.

Hey @supersu738

sorry for the late reply, we usually reply faster. Could you send us the output of your system report see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ ? The copied report should be anonymised automatically. If you prefer you could also email us at wordpress@matomo.org

I can see there is a “Connection refused” error message but I’m not quite sure yet what refuses what connection and I’m hoping the system report will help.

Thanks for this @supersu738

Thanks for this @seto76

Could you maybe send us the output of your system report (see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/)? We would first try to reproduce it here.

Hi @john2gr

Thank you for reaching out to us. We have an open issue here to become an AMP analytics vendor: https://github.com/matomo-org/matomo/issues/10539

Someone recently wrote a guide on how to track such AMP pages on WordPress: http://www.elftronix.com/guide-to-using-piwik-analytics-with-amp-on-wordpress/ and https://ampforwp.com/tutorials/article/how-to-add-matomo-piwik-analytics-in-amp/

If it asks you for an idSite that should be 1 and you can find the Matomo Analytics URL by going to WP Admin Dashboard -> Matomo Analytics -> Diagnostics. There is a section called Endpoints which mentions for example the URL to the Matomo HTTP Tracking API.

Could you maybe have a read on those two pages that show how it may work and see if that helps?

Hi @thomasgoirand as it has been 2 weeks I’m assuming this has been resolved. If there’s still an issue feel free to comment and we’re happy to follow up.

Great thanks. I now fully understand the problem.

Executing below queries in your database should make this work again. Please note in the last query you need to replace $USERNAME with your WordPress username:

DELETE from wp_matomo_site where idsite = '2';
DELETE FROM wp_matomo_option where option_name like '%_defaultReport';
DELETE FROM wp_matomo_access where idsite = 2;
INSERT INTO wp_matomo_option (option_name, option_value, autoload)
VALUES ('$USERNAME_defaultReport', '1', 0);

The last query may not be needed. I checked in the code and usually if the site was deleted this problem would not happen. It’s only happening because the site IDs were changed manually.

Let me know if this helps @manuel22