Forum Replies Created

Viewing 15 replies - 1 through 15 (of 40 total)
  • Hi,
    I’ve started over using the FAQs block in Avada and yes turned on FAQ on schema.
    I have clicked on the “Fixed” button in Google Search console so await the outcome of their next scan.

    Thread Starter trapbarn

    (@trapbarn)

    You are convincing nobody. The huge number of complaints in the last7 days indicate that your last update 1.6.2. does not solve any of the issues.

    You are deluding yourselves. Why not stop this stupidity over so-called “enhancements” such as PayPal Credit. Stop caving into PayPal and keep the old PayPal Checkout software.

    Paypal will be toast eventually because of this sh*t plugin

    Thread Starter trapbarn

    (@trapbarn)

    Sounds good but which folder does WP Staging store the files?
    My Control Panel only allows me one staging and I don’t want WP Staging to conflict with the existing one.

    Thread Starter trapbarn

    (@trapbarn)

    Thanks, but already tried it in staging and it kept on failing so we restored the old site using Woo/Paypal Checkout.

    I can’t see many businesses risking loosing sales because of PP Payments’ failings. They are going to go elsewhere.

    I suggest best not to deprecate PayPal Checkout for the foreseeable future.

    Thread Starter trapbarn

    (@trapbarn)

    OK, thanks, but how do we stop it happening?

    Thread Starter trapbarn

    (@trapbarn)

    I was too quick to hand out the plaudits.
    Whilst your FAQ feature tested OK in code validation test, it failed the Google Search Console test for an FAQ page.

    It returned the same error ““main-entity” is missing.

    Looks like a bit more development is required.

    • This reply was modified 4 years, 4 months ago by trapbarn.
    Thread Starter trapbarn

    (@trapbarn)

    @art137 May I ask are you in the UK also and do you sell only to UK or other countries?

    I wonder could it be connected to “Smart Buttons”. I had a similar issue there on my staging site which uses PayPal Express.
    Thankfully the guys at Express tweaked their code and now it works.

    Thread Starter trapbarn

    (@trapbarn)

    Hi Gabriel,

    You recommend PayPal Payments but it has been receiving horrendously bad reviews! The one stars outnumber the five stars by over 9 to 1. That is precisely why I have been avoiding taking the “update”. It is a horror story and it’s understandable that businesses do not want to risk loosing sales because of it.

    Thread Starter trapbarn

    (@trapbarn)

    For a real test, we have a hidden “Test” product that has a price o £0.01 and shipping of £0.01

    find this at https://www.trapbarn.com/test

    Thread Starter trapbarn

    (@trapbarn)

    Thanks for responding. Herewith staus report plus the system log for the actual transaction that failed.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.trapbarn.com
    Site address (URL): https://www.trapbarn.com
    WC Version: 6.0.0
    REST API Version: ✔ 6.0.0
    WC Blocks Version: ✔ 6.3.3
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.9.4
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 950 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.24
    PHP Post Max Size: 950 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2500
    cURL Version: 7.65.0
    OpenSSL/1.0.2k-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.33-MariaDB-log
    Max Upload Size: 950 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.0.0
    WC Database Prefix: wp_
    Total Database Size: 49.98MB
    Database Data Size: 33.40MB
    Database Index Size: 16.58MB
    wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.20MB + Index: 0.09MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_log: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_traffic: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.39MB + Index: 0.42MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.23MB + Index: 0.22MB + Engine InnoDB
    wp_ac_abandoned_cart_history_lite: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cerber_files: Data: 7.56MB + Index: 0.00MB + Engine InnoDB
    wp_cerber_sets: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_yoast_seo_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
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    shop_order: 1262
    shop_order_refund: 14
    wpcf7_contact_form: 2
    wpcr3_review: 28
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (17) ###
    
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    Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 4.3
    Avada Builder: by ThemeFusion – 3.6
    Avada Core: by ThemeFusion – 5.6
    XML Sitemaps: by Auctollo – 4.1.1
    Head, Footer and Post Injections: by Stefano Lissa – 3.2.2
    My Custom Functions: by Space X-Chimp – 4.51
    Redirection: by John Godley – 5.1.3
    Optimize Database after Deleting Revisions: by CAGE Web Design | Rolf van Gelder
    Eindhoven
    The Netherlands – 5.0.110
    
    W3 Total Cache: by BoldGrid – 2.2.1
    Abandoned Basket Lite for WooCommerce: by Tyche Softwares – 5.11.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    WooCommerce: by Automattic – 6.0.0
    Yoast SEO: by Team Yoast – 17.8
    Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.0.3
    Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.4
    ReCaptcha v2 for Contact Form 7: by IQComputing – 1.3.6
    
    ### Inactive Plugins (6) ###
    
    Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
    Meks Quick Plugin Disabler: by Meks – 1.0
    PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.6.4
    Product CSV Import Export (BASIC): by WebToffee – 2.1.2
    WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 8.9.3
    Yoast Test Helper: by Team Yoast – 1.15
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: object-cache.php
    
    ### Must Use Plugins (3) ###
    
    Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0
    Health Check Troubleshooting Mode: by  – 1.7.2
    StackCache: by Stack CP –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop-fenn-at-trap-barn/
    Basket: #7 - /basket/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Avada Child1
    Version: 6.2.3.1589448490
    Author URL: http://themeforest.net/user/ThemeFusion
    Child Theme: ✔
    Parent Theme Name: Avada
    Parent Theme Version: 7.6
    Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php
    
    

    ### Action Scheduler ###

    Complete: 999
    Oldest: 2021-11-18 15:51:04 +0000
    Newest: 2021-12-18 12:34:52 +0000

    Pending: 2
    Oldest: 2021-12-18 12:49:52 +0000
    Newest: 2021-12-18 14:42:08 +0000

    ### Status report information ###

    Generated at: 2021-12-18 12:36:05 +00:00`

    Now the log which shows it terminated abruptly…

    12-16-2021 @ 19:35:49 - WC_Gateway_PPEC_Client::_request: remote request to https://api-3t.paypal.com/nvp with params: Array
    (
        [LOGOIMG] => https://www.trapbarn.com/wp-content/uploads/2020/06/TB4PayPal.png
        [HDRIMG] => https://www.trapbarn.com/wp-content/uploads/2020/06/HeaderPP749.jpg
        [PAGESTYLE] => 
        [BRANDNAME] => Trap Barn
        [RETURNURL] => https://www.trapbarn.com/checkout/?woo-paypal-return=true
        [CANCELURL] => https://www.trapbarn.com/basket/?woo-paypal-cancel=true
        [LANDINGPAGE] => Billing
        [SOLUTIONTYPE] => Sole
        [PAYMENTREQUEST_0_PAYMENTACTION] => sale
        [PAYMENTREQUEST_0_ALLOWEDPAYMENTMETHOD] => InstantPaymentOnly
        [PAYMENTREQUEST_0_INSURANCEAMT] => 0
        [PAYMENTREQUEST_0_HANDLINGAMT] => 0
        [PAYMENTREQUEST_0_CUSTOM] => 
        [PAYMENTREQUEST_0_INVNUM] => 
        [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
        [PAYMENTREQUEST_0_AMT] => 32.15
        [PAYMENTREQUEST_0_ITEMAMT] => 28.9
        [PAYMENTREQUEST_0_SHIPPINGAMT] => 3.25
        [PAYMENTREQUEST_0_TAXAMT] => 0
        [PAYMENTREQUEST_0_SHIPDISCAMT] => 0
        [NOSHIPPING] => 0
        [EMAIL] => xxxxxxx@outlook.com
        [PAYMENTREQUEST_0_SHIPTONAME] => Mr xxxxxx xxxxxx
        [PAYMENTREQUEST_0_SHIPTOSTREET] => xxxxxx, Dxxxxxxx
        [PAYMENTREQUEST_0_SHIPTOSTREET2] => 
        [PAYMENTREQUEST_0_SHIPTOCITY] => Axxxxxxxx
        [PAYMENTREQUEST_0_SHIPTOSTATE] => 
        [PAYMENTREQUEST_0_SHIPTOZIP] => DE6 5BE
        [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => GB
        [PAYMENTREQUEST_0_SHIPTOPHONENUM] => 01332 824945
        [L_PAYMENTREQUEST_0_NAME0] => Dark tunnel + Mark4 trap - 1
        [L_PAYMENTREQUEST_0_DESC0] => 
        [L_PAYMENTREQUEST_0_QTY0] => 1
        [L_PAYMENTREQUEST_0_AMT0] => 28.9
        [L_PAYMENTREQUEST_0_NUMBER0] => 1Q+T
        [METHOD] => SetExpressCheckout
        [VERSION] => 120.0
        [USER] => xxxxxxxxxxxxxxx.com
        [PWD] => xxxxxxxxxxxxxxxxxxx
        [SIGNATURE] => xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.1
    )
    
    12-16-2021 @ 19:35:50 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array
    (
        [TOKEN] => EC-xxxxxxxxxxxxxxxxxF
        [TIMESTAMP] => 2021-12-16T19:35:50Z
        [CORRELATIONID] => e5xxxxxxxxxxxxxxxx7
        [ACK] => Success
        [VERSION] => 120.0
        [BUILD] => 56159907
    )
    
    

    I have xxxxx’d out certain customer detail.
    Since being alerted to the problem by two customers we have recorded no sales whatsoever.

    • This reply was modified 4 years, 4 months ago by trapbarn.
    Thread Starter trapbarn

    (@trapbarn)

    Hi,
    The plugin developers are looking into it but I understand they work closely with Woocommerce on the integration. Plus there are others like PPE who develop speedy payment flows.
    It’s basically Woocommerce’s platform that others work on to provide enhancements to the Woocommerce/PayPal checkout gateway.

    I would have thought you would have enough skin in the game to investigate given that the Woo/Paypal checkout has its own limitations

    • This reply was modified 4 years, 5 months ago by trapbarn.
    Thread Starter trapbarn

    (@trapbarn)

    I thought that a post code was required by default. It’s not something that I have selected or changed. I sell from the UK within UK only. To try and get it to work I have tried every different combination of selling to various countries and store locale etc but it still gives the error.
    The error only happens when “Smart Buttons” are specified. This is a staging site and I am reluctant to switch it to live whilst these smart buttons cause the problem.
    Here is the staus report as requested.

    ### WordPress Environment ###

    WordPress address (URL): https://staging.trapbarn.com
    Site address (URL): https://staging.trapbarn.com
    WC Version: 5.9.0
    REST API Version: ✔ 5.9.0
    WC Blocks Version: ✔ 6.1.0
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.8.0
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 950 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: ✔

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.24
    PHP Post Max Size: 950 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2500
    cURL Version: 7.65.0
    OpenSSL/1.0.2k-fips

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.33-MariaDB-log
    Max Upload Size: 950 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.9.0
    WC Database Prefix: wp_
    Total Database Size: 52.08MB
    Database Data Size: 35.49MB
    Database Index Size: 16.59MB
    wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.22MB + Index: 0.09MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_log: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_traffic: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.41MB + Index: 0.41MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.25MB + Index: 0.23MB + Engine InnoDB
    wp_ac_abandoned_cart_history_lite: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cerber_files: Data: 7.56MB + Index: 0.00MB + Engine InnoDB
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    ### Post Type Counts ###

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    ### Active Plugins (18) ###

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    W3 Total Cache: by BoldGrid – 2.2.1
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    Connected to WooCommerce.com: –

    ### WC Pages ###

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    ### Action Scheduler ###

    Complete: 982
    Oldest: 2021-11-18 15:51:04 +0000
    Newest: 2021-12-13 16:59:38 +0000

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    Oldest: 2021-12-13 17:14:38 +0000
    Newest: 2021-12-14 16:44:00 +0000

    ### Status report information ###

    Generated at: 2021-12-13 17:05:06 +00:00

    Thread Starter trapbarn

    (@trapbarn)

    Did a lot more testing and it looks like the problem is related to the so-called “smart buttons”. When I turn them off, the process works correctly.

    Hope this helps.

    Thread Starter trapbarn

    (@trapbarn)

    more code

    2021-12-10T11:14:54+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Create Order API ) ------------------->
    {
        "name": "UNPROCESSABLE_ENTITY",
        "details": [
            {
                "field": "\/purchase_units\/@reference_id=='default'\/shipping\/address\/postal_code",
                "value": "",
                "issue": "POSTAL_CODE_REQUIRED",
                "description": "The specified country requires a postal code"
            }
        ],
        "message": "The requested action could not be performed, semantically incorrect, or failed business validation.",
        "debug_id": "fad0522546662",
        "links": [
            {
                "href": "https:\/\/developer.paypal.com\/docs\/api\/orders\/v2\/#error-POSTAL_CODE_REQUIRED",
                "rel": "information_link",
                "method": "GET"
            }
        ]
    }
    Thread Starter trapbarn

    (@trapbarn)

    OK, i have recorded a screen video as requested.

    [video src="https://staging.trapbarn.com/wp-content/uploads/2021/12/Failure..mp4" /]

Viewing 15 replies - 1 through 15 (of 40 total)