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  • Then I don’t understand why it’s not working for you. Mine are sent automatically when the status is changed and I am using version 3.8.12.1

    From what I understand, when you select “job dispatched” and enter a tracking number, the site sends the customer an email based on what you have entered in the Store > Admin Settings under the Track and Trace settings. There, you can create the email to send to your customers once an order has shipped.

    This may not apply here, but it may help someone having an email problem.

    I am currently running WP e-commerce version 3.8.12.1. I had also installed a plug-in to send HTML emails (HTML Email Templates version 1.0 by wpmudev.org). I noticed after I activated the plug-in, the customer would get all their transactional emails in html form but I would not get the usual transaction report email letting me know a sale was made. The “sent from” name also reverted back to a host email rather than my domain email.

    Once the HTML email plug-in was de-activated, all the transactional emails started being sent again and the “sent from” name corrected itself.

    The only thing I’ve been able to do is disable the “state” field and enable the “country” field (which happens to also include the state in the checkout form). However, the country and state are backwards (country dropdown THEN state dropdown) and I haven’t yet been able to switch the order.

Viewing 4 replies - 1 through 4 (of 4 total)