Sumo's Replies - page 19

Forum Replies Created

Viewing 15 replies - 271 through 285 (of 368 total)

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Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Scroll box showing every time

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Are you using incognito mode to bypass the cookie? We definitely use cookies and haven’t seen this issue come up with anyone else recently.

Sorry that its taken a while to get to you.

We’re in the process of improving our support. if we ever do not get back to you in a reasonable amount of time, please come visit us at our support center where you will definitely get a response.

http://help.sumome.com/

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Heat map tracking me

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

We have made a lot of improvements to Heat Maps tracking and accuracy in the past month.

Sorry that its taken a while to get to you.

We’re in the process of improving our support. if we ever do not get back to you in a reasonable amount of time, please come visit us at our support center where you will definitely get a response.

http://help.sumome.com/

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Issue with: sumome.com/api/load/

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Sorry that its taken a while to get to you.

We’re in the process of improving our support. if we ever do not get back to you in a reasonable amount of time, please come visit us at our support center where you will definitely get a response.

http://help.sumome.com/

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Suddenly no longer seeing crown, pop-ups not coming up either

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey Chandra,

Sorry that its taken a while to get to you.

We’re in the process of improving our support. if we ever do not get back to you in a reasonable amount of time, please come visit us at our support center where you will definitely get a response.

http://help.sumome.com/

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Integrate with Infusionsoft

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey Josh,

We try to keep the information on this page as updated as possible but if you ever want to know whats going on with us or more up to date answers check out our support center:

http://help.sumome.com/

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] How to style the Smartbar?

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey 7billionbuddhas,

Unfortunately we don’t support font changes. We make it a point to make sure our fonts have a lot of consistency and maintain size integrity so the products look proper.

We currently don’t have much request to have the ability to change the font. Perhaps if enough people request it our developers might add it to the future features list.

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Integrate with Infusionsoft

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

We are already integrated with Infusionsoft 🙂

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Email Service?

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey Utahman1971,

You will have to download the CSV file and manually handle your list.

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Image Sharer Not Working

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey WolfSpiritDesign,

Its related to your WordPress Theme. I’m having a developer look at it to help pinpoint the exact cause.

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] List Builder Integration

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey Moosechic,

We currently do not offer our Email PopUp apps to be inline.

List Builder will always pop up in the center. Scrol Box will pop up when you scroll to the bottom but you do have some settings to determine where on the page but nothing very advanced or customizeable.

If you need more assistance please visit us at our Help Center

http://help.sumome.com/

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Shares Label disappears

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey Birmag,

You definitely dont want to change your SiteID. Changing your SiteID means anything you created or paid for will be gone. Purchase, information, settings, are all tied to your SiteID.

If you could write into our support with your issue, it would be a lot easier to track your issue or try to resolve it to see if it is indeed a bug.

http://help.sumome.com/

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Give acces to editor instead of just admins

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey Jack,

Stay tuned!! We’re implementing more administrative control for SumoMe users to handle their accounts and their user access. In the mean time if they create a SumoMe account, you can write into support and we can add it for you. Just provide us with the website, siteid, and sumome email account associated with it. You can find our support here: http://help.sumome.com/

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] CleverReach Integration

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey Spike,

Unfortunately, at this time it is not. We do not have enough requests to allocate the time for it. We’re planning to bring improved apps and new great ones instead 🙂

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] SumoMe won't sent mail to users

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey Alexanderleo,

SumoMe doesn’t email your customers. Please make sure your MailChimp is connected and you have selected a list to push to 🙂 Also check to see if you have Double-Opt enabled. If you do, that means your subscribers will have to signup on your site, THEN confirm it once more with a follow up email sent by MailChimp.

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Remove Blue Tab From Site

Plugin Author Sumo
(@sumome)

11 years, 4 months ago

Hey Everyone 🙂

We’ve been working on improving SumoMe support, which includes making sure we answer issues here. If you are not getting a response fast enough, contact us directly at http://help.sumome.com/ and we will definitely get you a response.

We use to offer a badge removal for $10.00. We never offered branding removal. ONLY a badge removal. It was a one time fee.

We are really excited to offer more premium features to our users! We have transitioned from a one time fee to a subscription model that’s going to ensure we can provide better support and better features in future updates 🙂

The use of our Apps remains FREE. There is no trick. We will continue to release awesome FREE Apps.

We have to change things. We can’t continue to develop FREE apps or improve them faster, create them faster, and help you more efficiently without change 🙂

Viewing 15 replies - 271 through 285 (of 368 total)

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