Sumo

Hey @williamjiangmls !

Very sorry to hear you are still experiencing issues 🙁

We reached out on Friday to help resolve your issue, but never heard back. If you shoot us an email back we would be more than happy to help resolve any issues you may still be having.

Looking forward to hearing from you William! 🙂

Hey @sdegheselle !

Sumo relies on your Open Graph tags to determine what is shared and what your share numbers are. If you don’t have Open Graph tags setup, it will use your actual page URL/Title.

For Twitter we support the following Twitter card tags in lieu of Open Graph tags:

twitter:title
twitter:image
twitter:creator
twitter:site
twitter:url

Check out our awesome FAQ that explains how Sumo works and what it Shares:

Share & Open Graph – https://help.sumome.com/hc/en-us/articles/218518148

Please make sure you read up on Open Graph tags and make sure you use the Facebook Debugger if your Facebook share information is not up to date.

If you are still having any trouble, just create a support ticket from our help center and we will be more than happy to further assist 🙂

https://help.sumome.com/hc/en-us/requests/new

Hey @dpranita583 !

The status of the “Connect” button for Sumo in WP Admin is based on your WordPress “admin mode” session. If your session ends for any reason, including clearing your cookies, switching devices, or a session timeout, your connection to Sumo in WP Admin will end as well. When this happens you can simply reconnect.

Don’t worry, though, disconnecting only affects your WP Admin back end. Sumo is still up and running on your front end so your visitors are seeing all of the apps you’ve set up.

Hope this helps!

Hey @misheles !

Our support team will be more than happy to provide more information on Click Triggers and help you get them setup and working on your site 🙂

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Hey @stephenraju !

Glad you are enjoying Sumo 🙂

Yes so Sumo Share actually shares the URL of your page to the services via Open Graph. So the full article is not shared to the services, but the direct URL to that page/article is shared instead!

If you have any other questions about this, feel free to shoot us a ticket and we can further assist. Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Hey @webrachel !

Sorry to hear you were unhappy with the experience :disappointed:

To address your browser concerns, the Sumo popup and forms are designed to work on multiple browsers and platforms. Your users are not required to be on the very latest version, but it is possible they may experience display issues if they are using a very outdated OS or browser version.

From the behavior you were describing on your site, it actually sounds like there may have been some code conflict or non-standard CSS on your site as opposed to a browser or hardware incompatibility. Have you reached out to our support team for help? We are always glad to address any issues you are having.

For the Buy button, Sumo is more of a product for people who are trying to capture emails rather than add shop functionality on their site. If you are trying to add an ecommerce checkout/cart on your sire, we definitely can’t help you out there and would recommend you look at more appropriate options for those functions. However, if you already have an ecommerce site and want to supercharge your lead capture and recurring sales… we can definitely help 🙂

Please do send an email to our support team if you have issues like what you experienced. From what you are describing, they sound like relatively simple issues to take care of and we’ll be glad to help troubleshoot them with you!

https://help.sumome.com/hc/en-us/requests/new

• This reply was modified 8 years, 9 months ago by Sumo.

Hey @shreen2008 !

Our support team will be more than happy to take a closer look at your website and check out why that plugin may not be working with Sumo 🙂

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Hey @11whyohwhy15 !

Our support team will be more than happy to take a closer look at your website and help you get Sumo installed and running 🙂

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new