Support » Plugin: Sumo - Boost Conversion and Sales » Bad programming, Worse Customer Service

  • This is one of the worst customer service experiences I have ever had. You lose one customer with bad service. I will copy and paste my experience with their annoying Rep which took place over email today 10/27/2017 who kept saying “Hey!” As if I should reply, “No worries, Dude!”, after 3 days and zero value for a $200 plan. I feel violated. Sumo Me came highly recommended. I can’t give them a good recommendation AT ALL. Everything was copied and pasted from my experience with the Sumo Me Representative [redacted] Maybe they had a good product in the past. I will not be doing business with them in the future. Boo!

    William Jiang, MLS

    [external conversations redacted]

    • This topic was modified 1 year, 5 months ago by  Steven Stern.
    • This topic was modified 1 year, 5 months ago by  Steven Stern.
    • This topic was modified 1 year, 5 months ago by  Steven Stern.
    • This topic was modified 1 year, 5 months ago by  Steven Stern.
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  • Plugin Author Sumo

    (@sumome)

    Hey @williamjiangmls !

    Very sorry to hear you are still experiencing issues 🙁

    We reached out on Friday to help resolve your issue, but never heard back. If you shoot us an email back we would be more than happy to help resolve any issues you may still be having.

    Looking forward to hearing from you William! 🙂

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