Support » Plugin: Proven Strategies To Automate Your Ecommerce Growth » Nice plugin but why did it is automatically disconnected on my site?

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  • Plugin Author Sumo

    (@sumome)

    Hey @dpranita583 !

    The status of the “Connect” button for Sumo in WP Admin is based on your WordPress “admin mode” session. If your session ends for any reason, including clearing your cookies, switching devices, or a session timeout, your connection to Sumo in WP Admin will end as well. When this happens you can simply reconnect.

    Don’t worry, though, disconnecting only affects your WP Admin back end. Sumo is still up and running on your front end so your visitors are seeing all of the apps you’ve set up.

    Hope this helps!

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