storeapps-support

@pstidsen

Now and then we are experiencing that some products are sold even though we are 99.9 % sure that the stock of the product was 0 before the sale. And backorders are not allowed. 

The Stock Manager for WooCommerce plugin is designed to manage WooCommerce Products inventory data from a single dashboard, without interfering with WooCommerce’s checkout or order processes.

If products are being sold despite having zero stock, this could be related to other third-party plugins or custom code. As this seems specific to your site, here’s something that will help:

• Install a free theme like Twenty Twenty or Storefront but do not activate/switch your current theme
• Install the free plugin Health Check & Troubleshooting
  on your site – this plugin is developed by the WordPress.org team and is pretty good at diagnosing problems in such situations.
• Once the health check plugin is installed, keep only WooCommerce and Stock Manager for WooCommerce plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected.
• Here’s a nice article that explains this process.
• If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem.

Do try the above steps and let us know your views.

If we check the stock log of the product, we cannot figure out what is wrong. Is it possible to see what kind of action that has led to the stock change?

Currently, the feature to view the action or the reason involved with the WooCommerce Product stock quantity changes is not available in the Stock Manager for WooCommerce plugin.

Alternatively, you can have a check with our best store management plugin – Smart Manager, which has all the features of Stock Manager for WooCommerce plugin and offers a Product Stock Log dashboard that tracks majority of product changes from the admin screen, third-party plugins, and REST API. Using this, you can view the type of change and other data like author, previous value, and updated value. Click here to check its functionality.

Furthermore, the stock log is missing some changes, which we can see in the order notes. How can that happen? Do you have any ideas on how to debug this further?

As mentioned above, the Stock Manager for WooCommerce plugin does not interfere with WooCommerce’s checkout or order processes. It tracks and displays the stock log for changes that are made from its Dashboard or from the WooCommerce default Product edit page or the Products admin list view.

Could you please explain a bit more about what kind of changes you are referring to by “some changes” with the help of some screenshots? This will help us check and guide you accordingly.

@xhasbix

Thank you for your valuable suggestion to filter WooCommerce products by Stock Quantity/Threshold in Stock Manager for WooCommerce plugin dashboard. We’ve made a note of it and will keep you informed when this feature is added in a future update.

Alternatively, you can have a check with our best store management plugin – Smart Manager. With the Smart Manager’s Advanced Search functionality, you can easily filter WooCommerce products by Stock Quantity. Also, it allows you to access all your records in a single glance.
Request you to kindly have a check with the Smart Manager demo for your reference.

@skypoldo

Sorry to see that the Stock Manager is expected to be discontinued. It’s a nice, lightweight and simple plugin, while Smart Manager seems to be quite more complicated, and not doing the same things in the same simple way.

We completely understand your concerns about the transition from Stock Manager to Smart Manager. Smart Manager may seem more complex initially, but it’s designed to be powerful yet intuitive once you get familiar with it. It offers features such as Bulk Edit, Advanced Search, Export CSV, and more, allowing you to access all your records at a single glance.

We understand change can be challenging. If you have specific workflows from Stock Manager that you’re finding difficult to replicate in Smart Manager, please let us know the exact steps you’re trying to achieve. We’d be happy to guide you through them.

I also need to confirm that the SKU search is not working. Entering a value also lists a lot more products with totally different SKU’s (variable and simple products). Is there a solution to that?

We have tested the search functionality to filter variable products using the variation SKU or the parent product SKU, and it worked as expected.

As the issue seems specific to your site, we’ll need to isolate what’s really causing this problem. Here’s something that will help:

• Install a free theme like Twenty Twenty or Storefront but do not activate/switch your current theme
• Install the free plugin Health Check & Troubleshooting on your site – this plugin is developed by the WordPress.org team and is pretty good at diagnosing problems in such situations.
• Once the health check plugin is installed, keep only WooCommerce and Stock Manager for WooCommerce plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected.
• Here’s a nice article that explains this process.
• Reply to this same email and share your findings with us… Were you able to reproduce the issue? What were the exact steps?
• If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem.

Any chance to add a sort by SKU?

Thanks for the suggestion! We’ve noted this as valuable feedback and will surely keep you posted.