Sol J. a11n
Forum Replies Created
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Hi there @hmarksthespot
Hi there, I am using Elementor Pro with Woocommerce and Ocean WP. I wanted to add a custom button so visitors can visit the product’s external page to learn more.
Add a custom button after the add to cart button;
Every product needs to have a custom link to its own external page and as such the link to the custom button needs to be set in each product edition.
There is a built-in type of product called
External/Affiliatethat suits your objective here.Please kindly follow the guide on how to create one: Adding an external/affiliate product
The setup will look like this:
Link to image: https://d.pr/i/LnJz3kI hope that helps!
Hi there @btfquan
Our customers get an error when they buy a file on our site (I sell digital files) after payment is done they get a return link but no file to download. Yes only show title and price, no file there and in orders section the order status is not updated as completed, it was just canceled, but I still get the money. I
Is my Woocommerce error?
please help meThanks for contacting us.
To resolve the issue you will need to check the following:
1) Please make sure that you setup correctly following this guide: Digital/Downloadable Product Handling
2) Also please make sure you’ve added the file in the product data setting:
Link to image: https://d.pr/i/XvJlNEOnce you have done making the changes, you might want to do a test order, and see if the purchase flow along with the download works.
I’ll leave it to you to check and please let me know!
Hi there @satyawp007
Thanks for sharing the screenshot.
The notice is actually beyond what we can control. If it says there is a waiting time then we need to wait unfortunately.
Also, please note to connect successfully Facebook for WooCommerce to Facebook, you have to be an admin of the Business Manager you’re connecting it to, also admin for all the assets under it (pages, ads account, pixel, catalog).
Could you please do the following to check if you’re admin of the page/have Full control permission to the page?
- Please navigate to your Business Manager, select your Business Manager.
- Then navigate to the Pages section and select the page you want to use for the connection.
- Check on the People section, and check if your personal Facebook account is listed there, and if you click on the arrow, an expanded menu will open and see if you have Full control permission there.
Link to image: https://d.pr/i/aZBcdT
Link to image: https://d.pr/i/G1fN8mLet me know how it goes!
Thanks for your reply.
1)
Thank you for the answer. Given that you state that WooCommerce categories aren’t transferred, do you have any idea/explanation of how these (shown in picture) categories where transferred over to Facebook?
This could be that those data was synced back then using the old version of Facebook for WooCommerce. In the past, it was possible to sync WooCommerce categories to Product Type field of the product in Facebook catalog – reference.
But that code has been deprecated.
2)
`With regards to the use of Google Product Categories. The definition below (shown in picture) has resulted in the error received in the log:
05-23-2021 @ 17:36:05 – Google Product Category to Facebook attributes mapping for category with id: 543523 not found
I believe this is also affected by old sync, as the Google Product Category feature in our plugin has got a few improvements and changes.
3)
Lastly I was hoping someone could clarify one thing. I have now, and have also in the past, created a “Product Set” with the help of the Plugin – and mapped it to a WooCommerce Category. The “Product Set” that I have created doesn’t seem to have been transferred to Facebook. I have tried to perform a Full Sync without success and the only possible explanation I have is whether the sync process of a FB Product Set needs a new product to initiate a transfer – that I haven’t tried.
I have never got any issue in regards to this, creating Product set and associate it with WooCommerce Categories by going here Marketing > Facebook > Products sets. Here is the latest Product Set I created from WooCommerce and synced to my Facebook catalog:
Link to image: https://d.pr/i/pbdbLe
Link to image: https://d.pr/i/5VkdwXI conclude the issue then is specific to your setup.
Overall, to resolve the 1-3 issues, I’d recommend you to check/do the following:
- Please ensure the plugin is up to date
- Make sure Wp Cron is active
- Make sure PHP time limit has a high value, ideally set it to 1200, to ensure the plugin has enough time to process the sync
- Clear WooCommerce database transient here WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right).
I hope that helps!
I strongly you do the above and iff you have any other questions, do not hesitate to let us know!