Sol J. a11n

Hi there @snirchum

Thanks for sharing the error log:

In the wp–>facebook log I got this message:
“An FBE installation does not exist for the business with ID chumbani or you do not have permission to see it”.

That is clear that you don’t have a proper install here. So I’d like to get more information first so we can offer accurate troubleshooting steps later on.

Next Steps

• Please let me know what is version of Facebook for WooCommerce installed on your website?
• Please navigate to this page: Marketing > Facebook > Connection and click Manage Connection

If you’re connected to Facebook, you’ll be redirected to Facebook. Could you please take a screenshot of the page? The page will look like this below:


Link to image: https://d.pr/i/BJjCCi

I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

Look forward to your reply!

Hi @gentlemako

Please kindly follow the suggested steps.

I’ll go ahead to close this thread as resolved.

Feel free to create a new forum thread if you have any other questions at all!

Hi there @dagurdagsson

Thanks for your question!

When I go into Commerce manager and want to create a set I am presented with the option of using categories as a filter. Some of these categories I recognize from my WooCommerce setup and some of them I don´t. Curiously the sync process has been able, in some cases, combinations have been created, that is products that have been configured in 2 Categories are displayed as for example “101 Copenhagen, Instagram”. In the Commerce Manager they are presented as one, although they are clearly 2 categories.

It’s expected that you most possibly don’t recognize them because Facebook for WooCommerce doesn’t sync WooCommerce Categories by default — I will explain later.

Facebook for WooCommerce instead using the Google Product Category, reference to Facebook API on that is here: https://developers.facebook.com/docs/marketing-api/catalog/guides/product-categories/#google-prod-cat

Question 1:
Having established the fact that categories were, maybe not at present, being synced how to I sync all of my categories to the Commerce Manager (Shops)?

Some newer categories (1 month old) have been transferred but not all the products are linked in the Commerce Manager. Some categories that I have had for a really long time don´t seem the have been transferred.

Again, I’d like to clarify that WooCommerce Categories aren’t sync to Facebook catalog, the category uses in Facebook catalog is based on Google Product Category as mentioned previously.

To sync WooCommerce Categories into your Facebook Catalog, you will need to use Product Sets.

Here is the series of steps you need to take:

• Navigate to Marketing > Facebook > Product Sets
• This is where you will create a product set in Facebook Catalog and sync that to WooCommerce Categories, then select the corresponding WooCommerce Category you want to associate that product set with
• Then possibly you need to manually sync things again, navigate to Marketing > Facebook > Product Sync, then click Sync products. Wait a bit, the new product sets will appear in your Facebook Catalog under “Sets”.

Question 2:
I see a category called 543523 in my Commerce Manager. I found that odd. I also found it odd that it linked 4 products that really aren’t fully linked together through categories in WooCommerce. That is, not all of them are in the same category.
However, and this is where it turns into something interesting, this group of 4 products contains 2 products that have it in common that they are the only 2 products I have tried to define with a “Google Product Category” and the category was “Records & LPs”

A quick lookup for that online
543523 – Media > Music & Sound Recordings > Records & LPs

Voila. My mysterious category name is the google product category number. And that’s like “OK” if products that have not been defined as that in WooCommerce wouldn’t appear in it.

You’re correct, the plugin uses Google Product Category as I mentioned before.

So my question is: Does this plugin support google product categories and do you guys have any idea of why my configuration of those resulted in my having a category definition with the name 543523

Indeed, the plugin supports and uses Google Product Category system to sync WooCommerce store products to Facebook Catalog.

Google Product Category

In regards to the use of Google Product Category, you can configure what default category your products likely match to a Google Product Category by going to Marketing > Facebook > Product sync, then select the appropriate category you think most match your store products:

Link to image: https://d.pr/i/jlJQyc

If you don’t set the default Google Category here globally, you can set on the product level by going to the Facebook tab, if you’re having a simple product (not variable product), then adjust the category accordingly:

Link to image: https://d.pr/i/X3cCh9

I hope that helps!

If you have any other questions, do not hesitate to let us know!

Hi @stanimart

Apologies for taking ages to get back to you.

activating the plugin breaks the edit product page in the wordpress admin — as soon as the plugin updated, adding new product or editing existing product gave a 500 server error.

This kind of error is usually caused by a conflict on your website.

Please follow all the steps below to determine if the issue is being caused by a theme and/or plugin:

1. Temporarily switch your theme back to the Storefront or TwentyNinteen Theme and test for the issue

2. If the issue persists, disable all plugins except for WooCommerce and Facebook for WooCommerce.

3. Test to see if the issue has been resolved.

4. If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

If doing this on your live site is not possible, you can create a duplicate site. We suggest using WP Staging if your hosting provider does not offer a staging server as an option.

Let me know how it goes!

Hi there @cearls

Apologies for taking ages to get back to you!

I was able to connect with the “Manage your business” option enabled.

However, the product sync still isn’t working. Products are synced, but prices are $0 and there are no photos.

Ah I see this kind of issue is usually caused by an interrupted sync attempt because the plugin can’t complete the sync due to limited resources.

I found from your status report, that WP Cron isn’t enabled, can you please enable that? You might want to contact your host to do that.

Secondly, your plugin version is outdated already, could you please update to the latest version?

There has been a lot of improvements that our developers have done, so it’s really recommended to update it to the latest version to avoid issues.

If you have any other questions, do not hesitate to let us know!

Hi @kathiklaudel

May I know if the two catalogs belong to the same Business Manager?

During the connection process with Facebook for WooCommerce, you should select a Business Manager, Facebook Page, IG account (if it’s eligible), Catalog, please choose a catalog that you want to use as the connection / the plugin only supports one catalog to be connected to.

Please let me know!