Sol J. a11n

Hi there terry @dokterry

Thanks for sharing a lot of your setup information and the screenshots.

This might a conflict with the other plugins.

Would you mind disabling the following plugins temporarily and if the issue disappears?

Woo Discount Rules PRO 2.0: by Flycart – 2.3.8
Woo Discount Rules: by Flycart – 2.3.8

Look forward to your reply.

Hi there @gong8451min

Thanks for your question!

503 is server response error so it might relate to your server.

I would recommend two steps:

1) Enable debugging on WordPress so we can check the log of possible reason of the issue

2) Try to do a conflict test.

Enable debugging

To enable debugging and let me know what error message you receive. You can learn more about this here: https://wordpress.org/support/article/editing-wp-config-php/#wp_debug

To do this:

– You will need to login to your site via FTP or directly via your cPanel
– download the wp-config.php file
– duplicate this file to create a backup
– add the lines of code as specified in the link above
– save and re-upload this file to your site.
– Then please send us the debug.log file auto generated in /wp-content

Just in case anything went wrong, you would have a backup of the original file that you can re-upload if needed.`

Conflict testing

 
The best way to determine if this is caused by conflicts, please do the following:

• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

I hope that helps!

Let me know how it goes!

Hi there @sawdusttech

Thanks for your question!

Two issues that seem to be related to the plugin.

When items are purchased that will be shipped, the sales tax is split incorrectly and some is applied to the shipping even though we do not charge tax on shipping nor is the total amount of tax collected including the shipping amount as taxable.

It only shows this in Square but not in WooCommerce.

That’s really odd.

In order for us to understand the issue, could you please share the screenshot of the affected WooCommerce order showing the sales tax being incorrectly split to shipping, please take the full page screenshot that shows the detail of the order and also the order note.

When a refund is done through WooCommerce from a customers purchase it shows up on Square’s end as refund for a certain receipt# not as the item chosen.

Can you please take the screenshot from affected WooCommerce order and also the screenshot of the said refunded order on Square?

I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

Look forward to your reply.

Hi @alphapixa

Thanks for your reply sharing further information on what you have done so far.

Glad that the issue hasn’t re-occurred now.

Deactivated Yoast SEO plugin, SG Optimizer plugin and a WooCommerce sequential numbering plugin by WebToffee. So far, the issue has not re-occurred since this latest step, but time will tell. The order numbering might be an obvious one due to it touch points, but I have experienced some odd and seemingly unrelated issues on other sites with both both Yoast and SG Optimizer, so I’ve deactivated those for troubleshooting….

I think you have narrowed down nicely what could have caused some conflict and triggered the issue to surface.

You can narrow down further by activating these three plugins one by one, and see in between if the issue re-occurs. When one of these three is plugin activated, and the issue re-occurs, then we know that’s the main culprit.

I hope that helps!

I trust that points you in the right direction, but if you have more questions, let us know.