kliken

Hi, I have reached out to our support team in regards to your inquiries that you had submitted to check on their status. Someone from our support team will be reaching out to you today via email in regards to the multiple campaigns you had running across 5 different accounts and 2 different email addresses.

Unfortunately, due to the complexity of your requests across the different accounts and emails, there was some delay in responding to you, and we apologize for that. If you have any further questions, please make sure to respond to the email that our support team is sending you today.

Hi! Thank you so much for choosing Google Ads & Marketing by Kliken to create and manage your Google Ads campaigns.

We are always thrilled to hear when a customer finds setting up their Google Ads campaign to be quick and easy. Our goal is to always make Google Ads easy and accessible to everyone, even if they are brand new to marketing their business.

We are also happy to hear about your great experience with our customer support team. As always if you ever have any questions, they are happy to help out, so don’t hesitate to reach out.

Hi! We are confused by the review that you left. We have an outstanding support team that works diligently to answer any questions as well as offer support to all of our customers. Typically it takes 1-2 business days for a response as outlined in the automated email that we send to customers when they submit a ticket to our support team, and we are located in the Eastern Time Zone in the USA.

Since, based on the information in your review, we don’t have your actual name or information about your account, we have no way to verify the status of your ticket or if you have submitted one to us at this point. If you have not submitted a ticket yet, I would highly recommend doing so by emailing our team at support@kliken.com.

Hi.

When you start a Google Shopping campaign there is a window of time that your campaign is in the learning phase where Google is learning how to optimize when and where to show your campaigns across their platforms. Your campaign was in this period at the time you chose to cancel your campaign. When you chose to cancel your campaign, we do explain in detail that you are choosing that option and we do require you to confirm that action. Once you confirm your cancellation, your ad does run for the remainder of the month to use any Ad Spend you have left. Once your Ad Spend runs out or your month ends, we discontinue billing and end the campaign. All of which we do explain to you in detail during the cancellation process. Since your campaign had continued to run as we outlined when you canceled the campaign, you were out of ad spend and this is why you would have been required to purchase more ad spend.

You were in contact with our support team this week and we responded to several inquiries from you on the same day from one of our support team members who was working with you to help answer any questions and help to resolve any issues you were having. They did provide a refund to you, which was conveyed to you that you would be receiving a refund, so you could use those funds to reinstate your campaign, even though your campaign had been running and optimizing.

If you have any further questions, we are happy to assist you.

• This reply was modified 6 years, 1 month ago by kliken.

Hello, Thanks for your feedback. We understand you have some great stores configured with multisite, and look forward to working with each one in the future! Please don’t hesitate to reach out to us when you are ready to restart your Google Shopping Ads campaign.

We’re sorry to hear this. Upon reviewing your accounts, we noticed you had 3 different campaigns, but tried to use the same Google Merchant Account across all 3. Since each campaign was for different websites (stores), each new campaign caused the previous campaign to be disapproved. A few of your campaigns did run well, but it looks like your original campaign never got started. Our team is patching this, and will help reset your bill for the original campaign. We see your most recent ticket came in the last 48 hours, and our team will have a response with more info on this shortly. We look forward to getting this resolved, and improving your experience. We see your other campaigns managed to net you a positive return on your ad spend, so we hope to see the same for the others!

Thank you for your feedback. We strive to provide the best customer care possible and we apologize we did not respond to your support request in a timely manner. Someone from our support team has already responded to your inquiry to assist.