Thomas Shellberg
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Something is wrong with Woocommerce?Hi @iharuji,
Where exactly are you seeing this error? Can you point us to a URL, please?
Did this happen after updating WooCommerce? If so, perhaps a plugin or your theme is out of date and is referencing deprecated functions.
Try disabling plugins other than WooCommerce as well as switch to a default theme like 2019 or Storefront and see if the error disappears.
Forum: Plugins
In reply to: [WooCommerce Square] The plugin does not have a valid header.That is strange indeed. I’ve had a few people test as well as myself but still not seeing that:
What I would do is move all of the files and folders within the /trunk/ folder up a level so that they are at the root of the /woocommerce-square/ folder. That should work to resolve this for now.
So that we can investigate this further for your situation, could you please create a ticket for us at WooCommerce.com? Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [WooCommerce Admin] Add to WooCommerce Core pluginUpdate: here are the notes for that dev chat:
https://woocommerce.wordpress.com/2019/06/27/dev-chat-28-notes/
WooCommerce Admin will not be added to version 3.7 but possibly 3.8.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Error: No such chargeHi @cindypat,
You could technically view the keys by right-clicking on the field and using the browser’s built-in inspector tool to view the value of the field.
The easiest solution is to just copy+paste the keys from Stripe again and re-test.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Recurrent payment with wrong source IDHi @francisco2611,
Customers should be able to update their own payment methods without manually editing the subscription:
https://docs.woocommerce.com/document/subscriptions/customers-view/#section-11
They may have added a new card to their customer profile without updating the actual subscription.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Webhooks failingHi @lilsbee,
It sounds like you might have a hidden space added at the end of your webhook URL in Stripe – I would double-check that real quick and make sure no hidden characters are added at the end.
I can visit your webhook URL at https://messinashoerepair.com/?wc-api=wc_stripe so it should be working.
Beyond that, it could be a security plugin/firewall setting blocking some webhook requests from Stripe.
Hi @uk21250,
I can’t imagine that the referrer to your site really matters much here. Is it possible that your links on Facebook are hard-coded to be
http://? The product pages need to be served over an encrypted channel(through https://) in order for the buttons to work.If that’s not the problem, can you look at the JavaScript console in your browser to see if there are any errors listed there?
Hey there,
I’m assuming you mean that only the Subscription details were changed with the new zip code and not the payment method?
When signing up for a recurring Subscription with Stripe, a source is created in Stripe which is then used to charge the customer later – it is this source information that is used on subsequent transactions. That source isn’t changed when the Subscriptions data is changed.
The easiest way to fix this is for the user to go to My Account->Subscriptions, click on the Subscription and then Change Payment, entering the new details.
- This reply was modified 6 years, 10 months ago by Thomas Shellberg.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] PSD2 / SCA ComplianceHi there,
Good news, the Stripe plugin as of 4.2.0 is already SCA compliant. We have a blog post here regarding that:
https://woocommerce.com/posts/introducing-strong-customer-authentication-sca/
Forum: Plugins
In reply to: [WooCommerce Square] Authentication ErrorMarking as resolved since we haven’t heard back from you in a couple of weeks.
Forum: Plugins
In reply to: [WooCommerce Square] The plugin does not have a valid header.@pthpndr – I just tested this now using the download from this wordpress.org repository and it worked fine. I would test with a different browser; perhaps the file is being corrupted by your browser due to the file type.
Forum: Plugins
In reply to: [WooCommerce Square] Square -> Woo only syncs 1 productHi there,
We changed a lot of the categories and also updated some descriptions (I’m using the code snippet to sync descriptions from Square.)
How did you change the categories? Did you delete them, change their names, or assign products to a totally different category?
Also, what is the code snippet you’re referring to?
When trying to re-sync all these changes only the categories and 1 product get updated.
Have you taken a look at the troubleshooting area here?
https://docs.woocommerce.com/document/woocommerce-square/#section-12
Did you change any of the SKUs within WooCommerce or Square?
Forum: Plugins
In reply to: [WooCommerce Square] Square payment issueHi @pranay003 – sorry to hear about the error you’re getting.
Can you please go to WooCommerce->Settings->Payments->Square, enable Debug Logging, then try a payment?
You can then review the generated logs by going to WooCommerce->Status->Logs and selecting Square from the drop-down menu on the top-right of the page.
Paste in the relevant debug log output and we can take a look.
Forum: Plugins
In reply to: [WooCommerce Square] The plugin does not have a valid header.Hi @pthpndr – perhaps when you download the file it is uncompressing to a folder and you are attempting to upload the folder instead of the plugin .ZIP file?
Forum: Plugins
In reply to: [WooCommerce] tk_ai cookie served all over the site without Jetpack installedHey there,
I have the latest versions of WooCommerce, WooCommerce Admin, and WordPress installed but cannot replicate what you’re describing; in Incognito Mode my cookies list is completely empty:
I also created a new user with the Customer role, logged in as that user, and no tk_ai cookie was served.
Are you testing with only WooCommerce and the WC-Admin plugins enabled?