Support » Plugin: WooCommerce Stripe Payment Gateway » Webhooks failing

  • Resolved lilsbee

    (@lilsbee)


    We’re contacting you because the webhook endpoint associated with your Messina’s Shoe & Boot Repair account in live mode has been failing for nine consecutive days. Webhooks are used to notify your server about events that happen in your Stripe account,such as a payout completing or an invoice being created. The failing webhook endpoint is https://messinashoerepair.com/?wc-api=wc_stripe%20.

    We have disabled your webhook endpoint so it will no longer receive these events from Stripe. If you’d like to re-enable your endpoint once you’ve fixed the problem, you can do so by clicking the ‘Enable’ button for the webhook in your Stripe settings: https://dashboard.stripe.com/account/webhooks.

    ***—— This is the thing, I made sure my webhook in woocommerce/payments/stripe webhook link match the webhook end point in the Stripe Dashboard. But in this email it references this as the webhook https://messinashoerepair.com/?wc-api=wc_stripe%20 but in my settings and the strip dashboard it’s https://messinashoerepair.com/?wc-api=wc_stripe and it matches the dashboard on stripe. So I cleared a lot of the events and just left about 4 or 5. Then I got this email that it’s now disabled. We are in live mode.

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  • Plugin Support Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    Hi @lilsbee,

    It sounds like you might have a hidden space added at the end of your webhook URL in Stripe – I would double-check that real quick and make sure no hidden characters are added at the end.

    I can visit your webhook URL at https://messinashoerepair.com/?wc-api=wc_stripe so it should be working.

    Beyond that, it could be a security plugin/firewall setting blocking some webhook requests from Stripe.

    Plugin Support Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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