Support » Plugin: WooCommerce Stripe Payment Gateway » “Retry Renewal Payment” not sending new amended address / zip code

  • Resolved XOXGIGS

    (@kevbrown044)


    When using Woo Subscriptions and manually “Retry Renewal Payment” from the Order Action menu in the Order view the updated address/zip is not passed to Stripe.

    The use case would be when an address/zip code is incorrect and the subscriber informs us of this and we update the address/zip code in the order and try to reprocess after a declined card due to “requested_block_on_incorrect_zip” error.

    Expected outcome
    The order data including the address and zip code should be sent to Stripe to process the order based on the new address/zip code.

    Can you please let me know if this is something you will fix or if there’s a workaround?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    Hey there,

    I’m assuming you mean that only the Subscription details were changed with the new zip code and not the payment method?

    When signing up for a recurring Subscription with Stripe, a source is created in Stripe which is then used to charge the customer later – it is this source information that is used on subsequent transactions. That source isn’t changed when the Subscriptions data is changed.

    The easiest way to fix this is for the user to go to My Account->Subscriptions, click on the Subscription and then Change Payment, entering the new details.

    Plugin Support Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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