SergeM
Forum Replies Created
-
Hello @vgpmedia,
We will look into this issue as soon as possible. It may take up to 3 business days, please wait.
@topmedical
We are troubleshooting the issue and we need to know what payment service you use.
Could you give the link to it for us? Also, could you give the link to your checkout forms?If you want to share them privately, please create a private ticket:
https://cleantalk.org/my/support/openHello @fb2018,
We need analyze the website requests to understand why that happened. Please, create a private ticket:
https://cleantalk.org/my/support/openHello @thekendog,
We will test the checkout forms of WooCommerce and see where spam data goes. It may take up to 3 business days, please wait.
Hello @lmstearn,
Please, re-activate the plugin:
• WordPress Admin Page → Plugins → Installed plugins → Security by CleanTalk → Deactivate and Activate againThen clear your website cache. It should fix the issue. Did it help you?
If it didn’t, please send us the following for better understanding the cause of the issue:
- Your PHP version
- Your CMS version (also, is it Multisite or Single)
- The link to the cache solutions if you use any
- Your webserver error log (it could be found in your hosting account)
You can send the log either via email:
support@cleantalk.org
Or create a private ticket:
https://cleantalk.org/my/support/openWe have applied necessary fixes to the plugin.
Next plugin release will include them, just update it in a usual way when it’s out.
We received your email, thank you.
Hello @damo105,
Please, send us the following for better understanding the cause of the issue:
- Your PHP version
- Your CMS version (also, is it Multisite or Single)
- The link to the cache solutions if you use any
- Your webserver error log (it could be found in your hosting account)
You can send the log either via email:
support@cleantalk.org
Or create a private ticket:
https://cleantalk.org/my/support/openHello @jacobspaulsen,
Please, create a private ticket and copy-paste your question there:
https://cleantalk.org/my/support/openHello @rezadan,
This question is about the CleanTalk service. As per the WordPress catalog rules, we are not allowed to discuss any premium or non-plugin issues here.
Please, create a private ticket:
https://cleantalk.org/my/support/openThis way we will know your CleanTalk profile and could check everything that is required.
Thank you!
We strive to provide the most optimal website security.
You are very welcome! Contact us anytime.
Hello @savingyourtail,
We will investigate the issue as soon as possible and contact you when we get any results. It may take up to 3 business days. Please, wait.
We see your private ticket #49472, let’s continue there.
Thank you, @rotorocloud!
We do our best to keep spam at bay.