Senff - a11n
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Orders download from Woocommerce dashboard, doesn’t workHey @lubor93
Make sure that you check the email address that you’ve set in your profile (under Users → Profile), which is the address where the report will be sent to.
If you still don’t get it, check if the email is actually being sent (and not received), or if it’s not being sent to begin with. You can find a quick guide for that, using a plugin called WP Mail Logging, right here:
https://docs.woocommerce.com/document/email-faq/#section-4If WP Mail Logging shows the email being sent, but it’s not received, that means that the issue is not with WordPress/WooCommerce, and it could be with the SMTP provider, or your webhost, or on the receiver’s end. You will need to troubleshoot with your SMTP provider and your host.
If WP Mail Logging shows the email as not being sent, you will see an error message as well, which could point you in the right direction and give you some information about what might be wrong.
A full troubleshooting guide for email issues can be found here: https://docs.woocommerce.com/document/email-faq/ .
Forum: Plugins
In reply to: [WooCommerce] See turnover based on coupon codeHey @mbyhm
I’m not entirely sure what you’d like to see in your reports, but you can get some details on which coupons were used (and the total amount of discount applied) by going to WooCommerce → Reports → Coupons by Date, and also some details under Analytics → Coupons.
Forum: Plugins
In reply to: [WooCommerce] checkout error (Checkout page)Hey @ines1204
For any specific help with the Say What plugin, I’d recommend reaching out to the plugin’s own support team.
While we’re experts on our own products, third party plugins are best supported by their own resp. developers (and more importantly, I’d rather not give you any incorrect information).
Alternatively, you can use Loco Translate. We have some details on how to use that in our documentation right here.
Forum: Plugins
In reply to: [WooCommerce] Not add products to shopping cartHey @masoumeyavari
Please share a copy of your site’s System Status Report — You can find it by going to your admin Dashboard and select WooCommerce → Status.
From there, select “Get system report” and then “Copy for support“. Once you’ve done that, you can paste it here in your response.
Forum: Plugins
In reply to: [WooCommerce] Free Shipping class not workingHey @techman
Shipping classes are used to group products – they are not used directly to offer shipping rates to customers.
If you add a free shipping class to a product, then it will still be charged the default shipping, plus the amount you set for this shipping class.
To give a specific product always Free Shipping, you will need an additional plugin, such as Per Product Shipping or Conditional Shipping and Payments.
Forum: Plugins
In reply to: [WooCommerce] Additional Field Not Appearing in OrdersHey @kadisaes
I added the extra field in woo commerce-adjustments-invoice
I’m not sure if you mean that you’ve added it manually or with a plugin, but if it’s done manually to the checkout page, then you will also need to change the email template in which it shows. If you edited the email template file directly (for example, the file admin-new-order.php in /wp-content/plugins/woocommerce/templates/emails/) then that will be overwritten when you update WooCommerce to a new version.
Instead, you will need to copy this template to your theme folder (/wp-content/themes/YOURTHEME/woocommerce/emails/admin-new-order.php) so that you can safely update WooCommerce without overwriting your custom template.
See this page for more details.
Forum: Plugins
In reply to: [WooCommerce] Start subscription charge later, or suspend?Hey @cecilepinot
For any support with WooCommerce Subscriptions, please head over to this form.
From there, select the WooCommerce Subscriptions extension in the “I need help with” dropdown.
After you’ve submitted your ticket, support will reach out to you shortly via email.
- This reply was modified 5 years, 5 months ago by Senff - a11n.
Forum: Plugins
In reply to: [WooCommerce] Renamed Image Folder PathHey @fortunadata
Renaming the image folder (or adding another one) isn’t something that happens out of nowhere, so it’s possible that one of your site’s plugins is related to it.
My guess is that this might be caused by a caching/optimization plugin — do you have any of those installed on your site?
Forum: Plugins
In reply to: [WooCommerce] Menu in Grid FormatHey @gsindhusha
Have you checked the WordPress.org repository for some free megamenu plugins?
Forum: Plugins
In reply to: [WooCommerce] Start subscription charge later, or suspend?Hi @cecilepinot
Which plugin are you using to handle Subscriptions on your site? Is it WooCommerce Subscriptions, or another one?
Forum: Plugins
In reply to: [WooCommerce] Price filter not working with variationsHey @dlmc
It looks like this problem is specific to the WOOF plugin you’re using, so I suggest you reach out to their own support team first. You can find their support page here: https://wordpress.org/support/plugin/woocommerce-products-filter/
Forum: Plugins
In reply to: [WooCommerce] Hide menu cart when emptyHey @adamparr01
The cart (or any parent) does not have a specific CSS class when it’s empty, so it’s not possible to use CSS code to hide it only when there are no items in it.
For this, you will need either PHP code, or Javascript.
Forum: Plugins
In reply to: [WooCommerce] Additional Field Not Appearing in OrdersHey @kadisaes
How did you add the field exactly? Does it still show on the checkout page, but it just doesn’t show in the confirmation email?
Forum: Plugins
In reply to: [WooCommerce] Delete image from gallery on mobileHey @martydev
Are you using the mobile Woo app, or your regular website WP-admin on a mobile device?
Forum: Plugins
In reply to: [WooCommerce] Woo-commerce New Product Product Type is MissingHey @wish01lko
It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
– Temporarily switch your theme back to a default theme, such as Storefront.
– Disable all plugins except for WooCommerce.
– Clear your browser cache, and the cache on your site if you have one there.
– Test to see if the issue has been resolved.If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.