Senff - a11n
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Icons became squaresHey @asmadahmani
I’d suggest you start with deactivating the minification/optimization plugins you have installed on your site and see if that makes a difference.
If that doesn’t help either, you may want to check this with your theme’s support team. The icons should be included with your theme, but for some reason they are not.
Forum: Plugins
In reply to: [WooCommerce] missing scripts when using product page shortcodeHey @dgrunblatt
I checked both pages, but I’m not seeing any errors stand out in either of them. I’m also not seeing any script messages in the console. Can you tell a bit more about what’s not working for you exactly?
Forum: Plugins
In reply to: [WooCommerce] Changing text in cart totalsHey @tnipunat
For this, it’s best to use a translation plugin, instead of changing it in the templates. That way, when WooCommerce updates, your changes will not be overwritten again.
For that, we generally recommend using Loco Translate. Basically, you would then create a custom translation, to “translate” “Shipping” to “Delivery“. You can read a bit more about that here.
Forum: Plugins
In reply to: [WooCommerce] missing scripts when using product page shortcodeHey @dgrunblatt
It looks like the datepicker is coming from the Ultimate Gift Cards plugin. Have you checked with their support team yet to see if they can see what might be wrong here?
While we’re experts on our own products, third party plugins are best supported by their own resp. developers (and more importantly, I’d rather not give you any incorrect information).
Forum: Plugins
In reply to: [WooCommerce] Order page unable to choose payment – circle is spinning onHey @appleandpear
The console is also showing errors with Memberful WP, so that could be causing trouble too.
If deactivating that plugin also doesn’t help, then you will need to do a more extensive conflict test.
The best way to do that, is to do the following:
– Temporarily switch your theme back to a default theme, such as Storefront.
– Disable all plugins except for WooCommerce and Stripe.
– Clear your browser cache, and the cache on your site if you have one there.
– Test to see if the issue has been resolved.If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.
Forum: Plugins
In reply to: [WooCommerce] Merge woocommerce production site with test siteHey @ilfungo
If you need to transfer customers from one site to another, and/or orders, you might also want to look into these 2 plugins:
– WooCommerce Customer / Order / Coupon Export
– Customer/Order/Coupon CSV Import SuiteThe first one will let you export all customers/orders from the old site, after which you can use the second plugin to import them into the new site.
Forum: Plugins
In reply to: [WooCommerce] Customers “My Account Page” is showing other persons USERNAMEHey @cupflppr
This is usually due to caching. If you have any caching plugins on your site, or you have caching enabled on your server, try disabling it and see if that makes a difference.
If it does, you will need to check the configuration of your caching a bit more, specifically by disabling any caching of the cart page, checkout page and the My Account pages. We have some more details about that right here.
Forum: Plugins
In reply to: [WooCommerce] Setting Allow, but notify customer in bulkHey @gr8leo87
The most straightforward way to do this, is to make an Export of your products, which will give you a .CSV file. You can then edit this file and change the value of the “In Stock?” column to “backorder”, and the value of the “Backorders allowed?” column to “notify” — you need to do this for every variation.
Save the file, and then import it again. This will then apply these changes to all your variations.
Forum: Plugins
In reply to: [WooCommerce] Emails not sending to customerHey @razorsharp
If some emails are being sent out by your site (like when a customer registers), but others don’t (like for certain email addresses), it’s likely not an issue on your end. Your site is clearly able to send emails, so the problem must be elsewhere. Have you checked this with SendGrid yet?
What I would suggest is to check if the emails are actually being sent (and not received), or if they are not being sent to begin with. You can find a quick guide for that, using a plugin called WP Mail Logging, right here:
https://docs.woocommerce.com/document/email-faq/#section-4If WP Mail Logging shows the email being sent, but it’s not received, that means that the issue is not with WordPress/WooCommerce, and it could be with the SMTP provider or SendGrid, or your webhost, or on the receiver’s end. You will need to troubleshoot with your SMTP provider and your host.
If WP Mail Logging shows the email as not being sent to begin with, you will see an error message as well, which could point you in the right direction and give you some information about what might be wrong.
A full troubleshooting guide for email issues can be found here.
Forum: Themes and Templates
In reply to: [Storefront] Footer widgets overlapping on mobileHey @mattperry008
This is because your newsletter widget has a top margin of -60px (I think you may have set this in your Storefront Customizer).
To avoid this, You can do this with a little bit of custom CSS code.
Go into your site’s admin Dashboard and select Appearance → Customize → Additional CSS. In the CSS textbox on the left, add the following code:
@media screen and (max-width: 768px) { #woocommerce_subscribe_to_newsletter-3 { margin-top: 50px !important; } }Select “Save Changes” from the top, and your changes will be applied to your site.
Forum: Plugins
In reply to: [WooCommerce] Orders download from Woocommerce dashboard, doesn’t workGlad to hear it’s solved! I’ll close this thread, but if you run into any other issues, please don’t hesitate to reach out again! 🙂
Forum: Plugins
In reply to: [WooCommerce] Not add products to shopping cartI can see it now, thanks.
It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue.
The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
– Temporarily switch your theme back to a default theme, such as Storefront.
– Disable all plugins except for WooCommerce.
– Clear your browser cache, and the cache on your site if you have one there.
– Test to see if the issue has been resolved.If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.
Forum: Plugins
In reply to: [WooCommerce] Not add products to shopping cartHey @masoumeyavari
I’m not entirely sure what you mean — I don’t see the System Status Report here in this thread, where did you send it to?
Forum: Plugins
In reply to: [WooCommerce] Payment Errors Appearing When no Payment is AttemptedHey @usat009
Are you able to reproduce this error (and if so, which steps do you take to make this appear) for specific pages? I’m not seeing it anywhere on your site so it would be helpful to see this occur.
Forum: Plugins
In reply to: [WooCommerce] Error 500 Installing Woocommerce pluginHey @ptrck777
There errors listed do not seem to be directly related to WooCommerce, but to WordPress itself, and/or Elementor. I would say that this forum would be better suited for it: https://wordpress.org/support/forum/installation/